Operations And Installations Manager

Nü Kitchen; Thatcham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Nü Kitchen in Thatcham is seeking a Design Project Manager to lead projects from design sign-off through to installation and showroom administration. You will work with our in-house design team to ensure timely, on-budget kitchen installations and outstanding customer service.

The role requires exceptional organisational skills, the ability to multitask under pressure, and a keen eye for design and functionality. A background in cabinetry design is advantageous.

Qualifications

• Experience coordinating design to installation processes and timelines.
• Exceptional customer service and client liaison skills.
• Strong communication and organisational abilities.
• Proactive problem-solving and ability to manage multiple projects.

Responsibilities

• Deliver installations on time and within budget.
• Coordinate with design team and suppliers for orders and schedules.
• Liaise with clients, fitters, and showroom staff throughout projects.
• Prepare service plans and manage showroom stock and displays.

Skills

Project management

Customer service

Communication

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Snug Kitchens and Nü Kitchen are family-owned and run, kitchen design, supply, and installation businesses. We believe we have a fundamentally different approach to working with our clients; we are focused on providing our clients with excellence in design, as well as an outstanding customer experience.

Since opening Nü early in 2022, we have had an incredibly positive response, and demand for our services is steadily increasing as our local reputation grows. We are now looking to recruit a full-time Design Project Manager to support the growth of our business while maintaining the high standards of service we deliver to our customers.

Job Overview:

We are seeking a solution focussed and enthusiastic Operations and Installations Manager to join our team. This role is perfect for someone who has exceptional organisational skills, used to working under pressure, with experience of providing exceptional customer service.

This role will be working in a team alongside our in-house design team. The successful candidate will be responsible for actioning all activities following design sign off through to installation completion, as well as showroom administrative tasks

Key Responsibilities:

• Deliver successful kitchen installations inline with budget and time estimates.
• Engage with existing clients and build relationships with new customers to facilitate a successful installations.
• Identify and implement practical solutions to issues on site.
• Place orders with suppliers, and work with suppliers on all aspects of order placements and order management
• Re-order any items delivered damaged within the required timescales
• Schedule installations in accordance with manufacturing times, client preferences and fitting availability and liaise with subcontracted fitters / tradespeople as required to ensure a clear timeline for each project.
• Manage and check deliveries into the showroom.
• Logging and booking in all snag visits
• Liaise and communicate with our fitters and builders on site.
• Complete service plans ahead of installation (training will be provided).
• Work as a team player to support, learn, and understand existing projects
• Oversee projects from start to end & be a point of contact for customer inquiries.
• Manage client payments, and reconcile actual costs vs project costs following installation completion.
• Work with the showroom and fitting teams to organise and maintain stock and showroom supplies.

Requirements:

• Good working knowledge of Microsoft Office package.
• Extremely competent multi-tasker, who is comfortable juggling many projects at once.
• Ability to consistently deliver an exceptional customer experience.
• Strong commercial acumen
• Adaptable and able to switch tasks to deal with urgent matters.
• Keen eye for design, detail, space, and functionality.
• Positive, confident, polite, and professional attitude.
• Being a team player
• Ability to communicate professionally face-to-face, via telephone, and email.
• A background in design or cabinetry design would be advantageous.