Operations and Customer Experience Manager

C&M Travel Recruitment Ltd; Greater London; Hybride; GBP 33 000 - 43 000; Plein temps

Avantages offerts par ce poste

Free trip approx every 18 months

24 days holiday + bank holidays

Hybrid work (2 days in office)

Résumé du poste

C&M Travel Recruitment Ltd is seeking an Operations and Customer Experience Manager in London. The role covers end-to-end trip logistics, supplier management, and ensuring a smooth participant journey from registration to post-trip follow-up.

The position is hybrid with offices in central London and involves coordinating fundraising and client experiences. The role emphasises hands-on operations leadership, strong customer service, and comfort with systems, including Excel.

Qualifications

• Hands-on travel operations manager with strong customer experience skills.
• Alternatively strong groups operations experience.
• Confident with systems and Excel.

Responsabilités

• Trip logistics: Manage suppliers, logistics, trip budgets.
• Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
• Proactive support: Monitor cohort activity, challenge leader engagement and fundraising.

Connaissances

Hands-on travel ops

Group operations experience

Excel systems

Outils

Excel

Description du poste

Join this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all the operations and client management. Hybrid with their offices in London paying up to £43K.

Operations and Customer Experience Manager, Responsibilities

• Trip logistics: Manage suppliers, logistics, trip budgets
• Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
• Proactive support: Monitor cohort activity, challenge leader engagement and fundraising

Operations and Customer Experience Manager, Skills Required

• A hands-on travel operations manager with strong customer experience skills
• Alternatively strong groups operations experience
• Confident with systems and Excel

Additional Information

• Paying £33K - £43K depending on experience
• Hybrid 2 days in the office Mon and Thur
• Offices based central London
• Working Mon - Fri 09.00 - 17.30
• Able to take out of hours phone 4-5 weeks a year, allowance paid
• 24 days hol + bank holidays
• Free trip approx every 18 months