Operations Analyst, Product Support (Glasgow) - Flexible Work

96 Morgan Stanley UK Ltd; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morgan Stanley in Glasgow is seeking an Operations Analyst to join the Product Support and Services ISG team. You will process transactions, respond to client requests accurately, follow the escalation framework and help identify issues with proactive solutions.

The role emphasizes control, collaboration and a client-focused mindset within a global financial services firm. Flexible working options may be available as part of our commitment to a diverse and inclusive workplace.

Qualifications

• Ability to build trust and find innovative ways to improve teamwork, functions/processes and create a positive work environment.
• Understanding of business area supported, client requirements, and importance of not compromising control to comply with client requests.
• Culture carrier across Operations, embracing the Firm's core values.
• At least 1 years' relevant experience would generally be expected to find the skills required for this role.

Responsibilities

• Process transactions/tasks within coverage area
• Respond to client requests with accuracy and speed, ensuring compliance with all policies and procedures
• Follow escalation framework, taking responsibility for identifying, escalating and preventing issues
• Raise issues, question others and offer solutions/ideas

Skills

Trust building

Cross-team collaboration

Business domain knowledge

Culture carrier

Experience 1+ years

Job description

Morgan Stanley in Glasgow is seeking an Operations Analyst to join the Product Support and Services ISG team. You will process transactions, respond to client requests accurately, follow the escalation framework and help identify issues with proactive solutions.

The role emphasizes control, collaboration and a client-focused mindset within a global financial services firm. Flexible working options may be available as part of our commitment to a diverse and inclusive workplace.