Operations analyst - Payments

Seccl Technology Limited; City of Edinburgh; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

MacBook and home office budget

Learning budget

Birthday day off

Job summary

Seccl Technology Limited in Edinburgh is seeking an Operations Analyst to join the Payments team. You will support day-to-day operations, deliver regular reporting, and work closely with product, engineering and customer-facing teams to maintain high service standards during growth.

You will investigate cash processes, own end-to-end workflow improvements and help train new team members in a fast-paced environment.

Qualifications

• Experience in a similar operations analyst role within financial services.
• Understanding of investment platforms and the CASS environment.
• Ability to communicate clearly with technical and non-technical audiences.
• Strong problem-solving and delivery focus to support growth.

Responsibilities

• Supporting your Operations delivery lead with regular business reporting.
• Answering queries quickly to support the wider business.
• Investigating cash processes and ensuring issues meet SLAs.
• Reviewing workflows and suggesting process improvements.
• Collaborating with customer, product and engineering teams to scale operations.
• Assisting with training for new team members.
• Providing support to other Operations areas as needed.

Skills

Investment management knowledge

Analytical problem solving

Communication & organisation

Deadline-driven

Job description

Hybrid with 2 days a week in our Edinburgh office

About us

Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

Our Operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done.

As an Operations analyst in our Payments team, you'll support with the day to day operations across all our product types. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. We're looking for candidates who have previous experience in a similar role.

On a typical day you will be...

• Supporting your Operations delivery lead with regular business reporting
• An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner
• Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs
• Reviewing operational workflow and, where possible, suggesting process improvements
• Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability
• Supporting with training for new members of the team
• Supporting other areas of Operations as and when required

This role's for you if...

• You have a good understanding of the Investment Management industry
• You can identify, analyse and resolve any complex issues working to strict deadlines
• You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment
• You have communication and organisation skills with the ability to describe to both technical and non-technical audiences

This role isn't for you if...

• You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression
• You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What's in it for you...

A salary between £30,000 and £35,000 - dependant on experience + reviewed annually

• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
• Two volunteering days per year
• Option to work abroad for up to six weeks a year
• Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
• Length of service award - one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance
• Private medical insurance with AXA Health
• Enhanced Parental leave
• MacBook and up to £500 home office set up budget
• £750 per person learning budget
• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
• Perkbox - Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
• Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage - 45 mins competencies-based interview with the hiring manager

• Second stage - one-hour technical interview or assessment

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.