Operations analyst - Payments

Seccl; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

MacBook

Home office budget (£500)

Private medical insurance

Pension 6% employer

Job summary

Secclis seeking an Operations Analyst to join our Payments team in a hybrid role based in Edinburgh. You’ll support day-to-day operations, engage with engineering, product and customer teams, and help scale our processes during a period of rapid growth.

The role emphasizes problem solving, delivering great customer outcomes, and ownership of cash processes with adherence to SLAs and regulatory standards. A strong background in investment platforms and CASS is valued.

Qualifications

• Good understanding of the Investment Management industry.
• Ability to identify, analyse and resolve complex issues with strict deadlines.
• Strong domain knowledge of investment platforms, especially knowledge of the CASS environment.
• Excellent communication and organisational skills for technical and non-technical audiences.

Responsibilities

• Own end-to-end investigation and resolution of cash process issues.
• Deliver accurate business reporting to support performance and decisions.
• Resolve complex queries promptly and be a trusted operational partner across the business.
• Collaborate with Customer, Product and Engineering to improve outcomes and develop scalable workflows.
• Identify and drive improvements to operational workflows and cash processes.
• Support training for new starters and share knowledge.
• Contribute across Operations to maintain high service standards.

Skills

Investment management

Analytical thinking

Communication skills

Organization skills

Job description

Hybrid with 2 days a week in our Edinburgh office

About us

Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.

We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We’re also proud to be part of Octopus, the £multi billion group that’s on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

Our Operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done.

As an Operations analyst in our Payments team, you’ll support with the day to day operations across all our product types. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. We’re looking for candidates who have previous experience in a similar role.

On a typical day you will be…

• Supporting your Operations delivery lead with regular business reporting

• An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner

• Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs

• Reviewing operational workflow and, where possible, suggesting process improvements

• Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability

• Supporting with training for new members of the team

• Supporting other areas of Operations as and when required

What you’ll own

• Owning the end-to-end investigation and resolution of cash process issues, ensuring regulatory and customer agreed SLAs are met

• Delivering accurate business reporting that supports operational performance and decision making

• Resolving complex queries promptly and becoming a trusted operational partner across the business

• Working with Customer, Product and Engineering to improve customer outcomes and develop scalable ways of working

• Identifying and driving improvements to operational workflows and cash processes

• Building capability across the team by supporting new starter training and sharing your knowledge

• Contributing across Operations to maintain high service standards as Seccl grows

This role’s for you if...

• You have a good understanding of the Investment Management industry

• You can identify, analyse and resolve any complex issues working to strict deadlines

• You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment

• You have communication and organisation skills with the ability to describe to both technical and non-technical audiences

This role isn’t for you if...

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression

• You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet

• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen

• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What’s in it for you…

We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between £30,000 and £35,000 – dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Option to work abroad for up to six weeks a year

Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget

Length of service award – one month paid sabbatical at eight years

6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):

• First stage – 45 mins competencies-based interview with the hiring manager

• Second stage – one-hour technical interview or assessment

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!

Compensation: £30K – £35K

• £30K – £35K

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