Operations Analyst

Escode, Part of NCC Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading software escrow company as an Operations Analyst. You will ensure operational resilience by performing integrity testing, liaising with various teams, and maintaining high standards of accuracy and communication. This role offers a chance to contribute to a safer digital environment while developing your skills in a supportive team.

Qualifications

• Educated to A-Level/Degree level in IT, computing, or a relevant discipline.
• Experience with Salesforce and basic programming knowledge.

Responsibilities

• Perform integrity testing of Escode deposits to ensure contents are virus-free.
• Liaise with internal departments and contracted parties to address issues.
• Produce Integrity Test/Verification reports meeting required standards.

Skills

Communication

Time Management

Attention to Detail

Knowledge of Operating Systems

Understanding of Virtualization

Education

A-Level/Degree in IT

Tools

Salesforce

VMware

AWS

Microsoft Azure

SQL

C/C++/C#

Job description

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, are brilliantly creative, embrace differences, and want you to help us in our mission as an Operations Analyst.

Take a look at our website here to learn more about why we’re one of the leading software escrow businesses… Escode

About Escode

Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding code or investors are licensing software, Escode’s comprehensive services provide the necessary protection to safeguard investments in digital assets.

As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability.

Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited code as stipulated in the escrow agreement. This verification process provides investors with confidence that their investments are backed by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies.

Responsibilities:

1. Perform integrity testing of Escode deposits (a process of basic validation) to ensure the contents are virus-free and accessible, in line with operational level agreements.
2. Perform accurate updates to the relevant business systems following the integrity testing of a given Escode deposit.
3. Where issues are discovered with a given Escode deposit, it is the responsibility of the Operations Analyst to ensure all details are accurately logged and followed-up on within department SLAs.
4. Liaise with contracted parties and internal departments to address any issues which may arise during the material depositing process (such as export controls, ITAR, personal data, incomplete deposits etc.).
5. Liaise with the Escode Legal team on any applicable matters relating to sensitive data or compliance/regulatory requirements.
6. Perform Verification exercises which are within the skillset of the individual Operations Analyst.
7. Produce and issue Integrity Test/Verification reports, ensuring all documentation meets the required accredited standards.
8. Liaise with contracted parties to address any questions relating to a given Integrity Test/Verification.
9. Liaise with finance/invoicing teams to ensure invoices are raised for any chargeable work.
10. Provide first-line and administrative support to assist with the deposit process through the appropriate depositing platform.
11. Handling of requests to release or destroy deposits with the Deposit Operations team, in line with company policy and legal contracts.
12. Handling of inbound customer queries including but not limited to deposit records, contract amendments and issues regarding depositing platforms.
13. Participate in both internal and external audits, as and when required.
14. Assist with various administrative processes related to Escode depositing and Verification.
15. Participate in, and provide input to, the training required to fulfill the role in a continually developing technical landscape.
16. Carry out reasonable requests from management to the best of their abilities beyond the above responsibilities.
17. Maintain a high level of accuracy and attention to detail in key responsibilities.
18. Be a confident, clear communicator, both written and verbal.
19. Exhibit excellent time management skills, constantly assessing priorities and making sensible decisions.
20. Have knowledge and experience working with common, modern operating systems.
21. Understand virtualization, with a focus on VMware.
22. Be educated to A-Level/Degree level in IT, computing, or a relevant discipline.
23. Experience with Salesforce.
24. Basic understanding of public-cloud providers like AWS or Microsoft Azure.
25. Basic programming experience with knowledge of common languages (SQL, C/C++/C# etc.).
26. Understanding of various software development lifecycle models.

About your application

We review every application received and will contact you if your skills and experience match our needs. If you don’t hear from us within 10 days, please don’t be disappointed — we may keep your CV for future opportunities and encourage you to check our career page regularly. If you wish us to delete your details, email [e-mail].

All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you need reasonable adjustments during the application process, please inform us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of NCC Group’s work. Applicants must be willing and able to undergo vetting, including BS7858 screening.

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