Operations Administrator - 6 Months FTC

Breath HR; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Birmingham Bank is seeking an Operations Administrator on an interim six-month fixed-term contract in Birmingham. The role supports day-to-day management of savings and lending products across direct and partner channels, reporting to the Commercial Product Manager.

You will help ensure products, payments, data and customer communications are processed accurately and on time. This is an excellent entry point to gain hands-on banking experience, working across Commercial, Operations and external

Qualifications

• Strong attention to detail and accuracy in processing.
• Comfortable working with numbers, data and admin processes.
• Able to learn and use different systems.
• Good written and verbal communication skills.
• Organised and able to manage several tasks and deadlines.
• Independent worker who can also function in a team.

Responsibilities

• Set up new savings and lending products within Mambu and Halo with accurate information.
• Support changes to existing products, including rates and terms.
• Track and maintain market information in the data warehouse.
• Process partner payment requests through internal/external systems.
• Record and allocate payments within Mambu.
• Verify product setups and changes have been processed correctly.
• Support product lifecycle activities including launches and withdrawals.
• Issue product-related communications, including vendor notifications.
• Support production of loan statements and end-of-fixed-rate activities.
• Maintain accurate product information and records; support documentation.
• Coordinate partner administration across external channels.
• Respond to internal queries and help colleagues access information.
• Identify and escalate processing errors, data issues or risks.
• Handle incoming/outgoing post and general office administration.
• Provide wider administrative support to the Commercial team.

Skills

Attention to detail

Data handling

Systems navigation

Communication

Organised

Independent worker

Team collaboration

Curious/keen to learn

Tools

Mambu

Halo

Microsoft Excel

Microsoft Office

Job description

Operations Administrator (Interim - 6 month FTC)

Birmingham / Hybrid

Vacancy listed04/09/2026

Reporting To | Commercial Product Manager

About the Role

As an Operations Administrator, you’ll support the day-to-day management of our savings and lending products across our direct and partner channels. Reporting to the Commercial Product Manager, you’ll help make sure products, payments, data and customer communications are processed accurately and on time.

This is a great opportunity for someone at the start of their career to get hands‑on experience within a Bank and learn how our products and processes work from the inside. You’ll be a critical part of the team, supporting activity across Commercial, Operations and our external partners while building valuable experience across savings and lending.

This is a six-month fixed-term role with plenty of variety and an opportunity to develop your knowledge of banking, product management and financial services operations.

What You’ll Be Doing

You’ll be responsible for:

• Setting up new savings and lending products within Mambu and Halo, making sure product information and parameters are accurate.
• Supporting changes to existing products, including rates, terms and other agreed product updates.
• Supporting the daily tracking and maintenance of market information within the Bank’s data warehouse.
• Downloading and processing partner payment requests through internal and external systems.
• Accurately allocating and recording payments within Mambu, our core banking system.
• Completing checks to make sure product setups, payments and changes have been processed correctly.
• Supporting product lifecycle activity, including the launch, amendment and withdrawal of products.
• Issuing product-related communications, including email notifications to Best Buy vendors.
• Supporting the production and issue of loan statements.
• Supporting end‑of‑fixed‑rate activity and associated customer and operational processes.
• Maintaining accurate product information, records and supporting documentation.
• Supporting partner administration and coordinating activity across our external distribution channels.
• Responding to internal product and processing queries and helping colleagues access the information they need.
• Identifying and escalating processing errors, data issues or operational risks.
• Supporting the processing of incoming and outgoing post and other office‑based administration.
• Providing wider administrative and clerical support to the Commercial team as required.

What You’ll Bring

Essential

• Has strong attention to detail and takes pride in getting things right.
• Is confident working with numbers, data and administrative processes.
• Is comfortable learning and using different systems.
• Can follow processes accurately while knowing when to ask questions or elevate an issue.
• Has good written and verbal communication skills.
• Is organised and can manage several tasks and deadlines.
• Is comfortable working independently and as part of a wider team.
• Is curious and keen to learn how banking products and processes work.
• Can work from our office at least one day each week, as some activities, including post processing, need to be completed on site.

Desirable

• Previous administration, payment processing or customer servicing experience.
• Experience within banking, financial services or another regulated environment.
• Experience working with payments or financial transactions.
• Experience using banking, finance or customer management systems.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.

What will make you successful?

• Have a keen eye for detail and spot when something doesn’t look right.
• Take ownership of your work and see tasks through to completion.
• Enjoy learning new systems, processes and ways of working.
• Understand that accurate processing matters to both our customers and the Bank.
• Are comfortable working with routine tasks while adapting when priorities change.
• Build positive working relationships with colleagues and external partners.
• Ask questions, stay curious and look for opportunities to develop your knowledge.
• Bring a positive, professional and dependable approach to your work.

Why Join Birmingham Bank?

We are building banking differently. As a growing bank, we are creating savings and mortgage products powered by technology that makes banking simpler and more intuitive. We combine human expertise with innovative tools to unlock opportunity – for our customers and for our colleagues. When you join us, you’ll find:

• Room to grow – We are in a high‑growth phase, and we grow together. You’ll have real opportunities to shape your team, influence change and develop your leadership career.
• Your voice heard – We value people who think differently. If you see a better way to do something, we want to hear it.
• Clarity and connection – We believe in straight‑talking communication, open feedback and clearly defined goals.
• A culture with purpose – Everything we do is focused on improving financial opportunity and making banking easier, not harder.

At Birmingham Bank, your work matters. The way your team supports customers will directly shape how people experience our brand.

Our Values

We are guided by four core principles:

• Clarity – We keep things simple and transparent.
• Empowerment – We help customers and colleagues achieve their ambitions.
• Progressive – We challenge convention and look for better ways forward.
• Excellence – We hold ourselves accountable and aim for outstanding outcomes.