Coordinator, Front of House & Workplace Experience

Checkout.com; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Checkout.com London seeks a proactive Front of House Coordinator to set the tone for visitors and merchants, managing the reception and ensuring smooth daily operations. You will oversee meeting room bookings, mail, visitor passes, and provide cross-team support to keep the office running efficiently.

The role emphasizes delivering outstanding customer service, maintaining presentation standards, and multitasking in a fast-paced environment.

Qualifications

• Proven front-of-house or reception experience in a professional setting.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Friendly and approachable demeanor with a passion for customer service.

Responsibilities

• Own the reception desk, handling calls and directing enquiries.
• Coordinate meeting room bookings and schedules.
• Maintain a polished Front of House and reception area with office supplies and mail.
• Manage mail, courier requirements, and visitor passes per security procedures.
• Respond to emails, service desk requests, and general correspondence within SLAs.
• Manage the London office inbox and calendar for clear communication.

Skills

Front of House experience

Customer service

Communication skills

Organisation

Tools

Visitor Management Software

Google Office Suite

Job description

Company Description

We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Description

Are you a friendly, organised, and outgoing individual who thrives in a fast-paced environment? We’re looking for an exceptional Front of House Coordinator to be the first impression at our Checkout.com London office and the primary point of contact for our merchants and visitors.

In this pivotal role, you’ll set the tone from the moment someone walks through the door, creating a welcoming, professional atmosphere where every interaction reflects the quality of our brand.

This is not a traditional reception role. You’ll own the Front of House experience end-to-end — managing the reception area, coordinating meeting room schedules, and handling enquiries with confidence, while working closely with teams across the business to ensure smooth, seamless daily operations.

If you’re passionate about delivering outstanding customer service, take pride in presentation and organisation, and have a natural ability to multitask and anticipate needs before they arise, this role is made for you.

Responsibilities

• Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately.
• Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively.
• Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution.
• Manage all incoming and outgoing mail and courier requirements with accuracy and care.
• Prepare, issue, and manage visitor access passes in line with company security procedures.
• Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs.
• Manage the London office inbox and internal workplace calendar, ensuring clear communication and timely updates.
• Maintain and administer Visitor Management Systems, including Envoy and Brivo.
• Provide administrative and operational support to teams across the business to enable smooth day-to-day office operations.
• Support purchase order and invoice processes related to office and workplace operations.
• Act as a trained First Aider and Fire Warden (training provided if required).
• Maintain and continuously improve the Front of House playbook.
• Respond to London based Slack queries in a timely, helpful, and professional manner.

Requirements

• Full time, Onsite role 08.30-17.30 (Reception opening hours)
• Proven experience in a front-of-house or reception role, preferably in a professional setting.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Friendly and approachable demeanour, with a passion for customer service.
• Proficiency in Google Office Suite.
• Previous experience utilising Visitor Management Software
• Ability to work independently and as part of a team.
• High attention to detail and a proactive approach to problem‑solving.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram