Operations Administrator

Haberdashers' Elstree Schools; Elstree; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Private pension scheme

Life assurance

Employee assistance programme

Professional development

Free lunch and refreshments

Free onsite parking

Staff gym and facilities

Cycle-to-Work scheme

Job summary

Haberdashers' Elstree Schools is seeking an organised Operations Administrator to support daily administrative, financial and customer service tasks across Nursery and Commercial Operations, including invoicing, funding claims and records management. This role suits someone who thrives in a busy environment and enjoys problem solving.

You will join a vibrant school community, handle confidential information with discretion, and use Microsoft Office to deliver accurate service to families, hirers

Qualifications

• Experience providing administrative support in busy environments.
• Ability to handle financial information and invoicing accurately.
• Strong attention to detail and professional communication.

Responsibilities

• Preparing and administering invoices using attendance, booking and funding information.
• Processing nursery funding claims and maintaining accurate funding records.
• Responding to billing and payment enquiries from parents, carers and commercial customers.
• Supporting account reconciliation and monitoring outstanding payments.
• Producing reports relating to fees, utilisation and operational performance.
• Providing a warm, professional and responsive service to families, hirers and visitors.
• Supporting the onboarding of new nursery families and commercial customers.
• Maintaining accurate records, contracts and compliance documentation.
• Preparing correspondence, reports and operational documentation.
• Providing administrative support across the Nursery and Commercial Operations teams.
• Supporting audits, inspections and safeguarding processes where required.

Skills

Administrative skills

Customer service

Billing

Attention to detail

Microsoft Office

Professional communication

Tools

Microsoft Office

Job description

As our Operations Administrator, you'll be at the heart of our day-to-day operations, providing administrative, financial and customer service support across a number of key areas. You'll help ensure billing and financial processes are accurate and efficient, support families and commercial customers with enquiries, maintain important records and provide administrative support that enables our operations to run seamlessly. No two days are the same, making this an ideal opportunity for someone who enjoys variety, thrives in a busy environment and loves solving problems. What you'll be doing Your responsibilities will include:

• Preparing and administering invoices using attendance, booking and funding information.
• Processing nursery funding claims and maintaining accurate funding records.
• Responding to billing and payment enquiries from parents, carers and commercial customers.
• Supporting account reconciliation and monitoring outstanding payments.
• Producing reports relating to fees, utilisation and operational performance.
• Providing a warm, professional and responsive service to families, hirers and visitors.
• Supporting the onboarding of new nursery families and commercial customers.
• Maintaining accurate records, contracts and compliance documentation.
• Preparing correspondence, reports and operational documentation.
• Providing administrative support across the Nursery and Commercial Operations teams.
• Supporting audits, inspections and safeguarding processes where required.

We're looking for a highly organised and customer-focused Operations Administrator to join our Commercial Operations team. This is a varied and rewarding role supporting several exciting areas of the School, including our brand-new Little Habs Nursery, Habs Activity Camps and our growing Commercial Lettings programme.

If you enjoy building relationships, have a keen eye for detail and take pride in delivering excellent service, we'd love to hear from you.

We're looking for someone who:

• Has excellent administrative and organisational skills.
• Is confident working with financial information and billing processes.
• Has outstanding attention to detail and accuracy.
• Communicates professionally and confidently with a wide range of people.
• Enjoys delivering excellent customer service and building positive relationships.
• Is confident using Microsoft Office and administrative systems.
• Can prioritise competing demands and work effectively in a fast-paced environment.
• Works collaboratively whilst also being able to manage their own workload.
• Maintains confidentiality and handles sensitive information with discretion.

Previous experience in administration, finance, customer service or education would be advantageous, although we welcome applications from candidates with transferable skills.

Habs has been awarded Independent School of the Year 2025, with Haberdashers' Elstree Schools receiving both the award for Outstanding Educational Partnerships and the overall top accolade of Independent School of the Year 2025. This recognition reflects our long-term commitment to social impact and the deep, sustained collaborations we continue to build with our state sector partners. It is an exciting time to join our community.

At Haberdashers' Elstree Schools, outstanding experiences don't just happen in the classroom. Behind the scenes, our Professional Services teams play a vital role in ensuring everything runs smoothly for our pupils, families, visitors and wider community.

• A competitive salary, commensurate with the candidate's experience
• The opportunity to work in a vibrant, ambitious, and supportive school community alongside exceptional colleagues who are deeply committed to excellence and to one another
• Generous private pension scheme through Aegon with substantial employer contributions
• Life assurance cover
• Access to the Employee Assistance Programme (EAP), offering confidential support, guidance, and advice
• Extensive professional development and training opportunities within a culture that values growth and continuous learning
• Free lunch and refreshments during the working day
• Free onsite parking and access to the Schools' extensive coach network
• Free access to excellent sports facilities, including the gym, swimming pool, and fitness classes
• Wellbeing initiatives and programmes, including yoga, mindfulness sessions, and health checks
• Access to an online GP service, providing quick and convenient healthcare advice
• Access to Vivup, the staff benefits platform offering discounts, financial advice, and wellbeing resources
• Cycle-to-Work Scheme and sustainable travel initiatives, including Octopus Electric Vehicles