Operations Admin Lead - West Midlands Delivery

Harmony Fire; Birmingham; Hybrid; GBP 40,000 - 62,000; Full time

Benefits offered by this job

Bonus up to 50% of annual salary

Unlimited holiday

Enhanced maternity/paternity

Pension

Job summary

Harmony Fire in Birmingham is inviting applications for an Admin Manager to be the operational glue of the West Midlands pod, reporting to the Project Director and owning day-to-day delivery admin across our Building Fabric portfolio.

You will drive project mobilisation, subcontractor onboarding, H&S admin and client reporting while coordinating with onshore and offshore teams as the pod scales. This is a hybrid role with potential base locations in Yeovil/London before Dudley.

Qualifications

• Proven experience in a senior administrator, coordinator, project administrator or operations role, ideally within construction, fire safety, building services or a closely related sector.
• Extremely detail-oriented with ability to spot missing documents and procedural gaps.
• Exceptional organisation and ability to juggle multiple priorities and projects.

Responsibilities

• Own the day-to-day delivery admin for the West Midlands pod with Project Director and site supervisors
• Lead project mobilisation admin including RAMS, permits, access arrangements, site inductions and pre-start paperwork
• Coordinate subcontractor onboarding, paperwork, scheduling and payment admin
• Support site supervisors with works orders, materials coordination, scheduling and weekly site logistics
• Own H&S compliance admin: toolbox talk records, near-miss reporting, audit trail, certification tracking
• Manage weekly client reporting and KPI tracking across live projects
• Administer quality and completion sign-off processes—certificate packs, handover documentation, audit-ready evidence
• Maintain accurate records in Salesforce, SimPRO and SharePoint
• Coordinate with offshore admin support as senior onshore reference
• Track outstanding actions and surface risks early for proactive action
• Contribute to continuous improvement across pod processes as the West Midlands pod scales

Skills

Senior Administrator

Project coordination

Stakeholder management

Attention to detail

Microsoft 365

Tools

Salesforce

SimPRO

SharePoint

Microsoft 365 suite

Job description

Harmony Fire in Birmingham is inviting applications for an Admin Manager to be the operational glue of the West Midlands pod, reporting to the Project Director and owning day-to-day delivery admin across our Building Fabric portfolio.

You will drive project mobilisation, subcontractor onboarding, H&S admin and client reporting while coordinating with onshore and offshore teams as the pod scales. This is a hybrid role with potential base locations in Yeovil/London before Dudley.