Operations & Admin Coordinator — SAP/Coupa & KPIs

Mitie Cleaning & Hygiene Services; Worthing; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Flexible lifestyle benefits platform

Five extra days’ holiday

MiDeals discounts

Cycle-to-work scheme

Life cover up to 4x salary

Job summary

Mitie Cleaning & Hygiene Services is seeking a Business Support Co-Ordinator at the GSK Worthing site. The role focuses on administrative duties, order allocation in SAP/Coupa, and providing frontline support to the technical team.

Hours are Monday and Tuesday 8:00am–4:00pm, and Wednesday 8:00am–12:00pm. The salary is £14,276.60, with a focus on accuracy, organisation and strong communication skills. Penicillin factory environment awareness is required.

Qualifications

• Experience in an Administrative / Office environment.
• Experience with SAP or Coupa is highly desirable.
• Organised and process driven with excellent attention to detail.
• Experienced with Microsoft Office packages.
• Strong written and verbal communication and negotiation skills.

Responsibilities

• Raising, Goods Receipting and accurate allocation of orders in SAP / Coupa.
• Take calls from customers regarding reactive jobs and general enquiries.
• Ensure delivery of services within the Mitie team and meet customer requirements.
• Provide day-to-day administration support to Mitie service lines.
• Manage reactive work order requests from the helpdesk, ensuring timely completion and closure within KPIs and SLAs.
• Maintain clear customer communication and progress updates.
• Deliver month-end reporting to site Finance Management teams.
• Support the Post Room functions at GSK Worthing on a daily basis.

Skills

Administrative experience

Microsoft Office

Attention to detail

Communication skills

Team player

Tools

SAP

Coupa

Job description

Mitie Cleaning & Hygiene Services is seeking a Business Support Co-Ordinator at the GSK Worthing site. The role focuses on administrative duties, order allocation in SAP/Coupa, and providing frontline support to the technical team.

Hours are Monday and Tuesday 8:00am–4:00pm, and Wednesday 8:00am–12:00pm. The salary is £14,276.60, with a focus on accuracy, organisation and strong communication skills. Penicillin factory environment awareness is required.