Operational Support Services & Systems Receptionist

Allscreens Nationwide Ltd; Teddington; On-site; GBP 19,000 - 23,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is looking for an Operational Support Services & Systems Receptionist to manage reception duties, greet visitors courteously and act as a central point for enquiries. You will operate the switchboard, direct calls, handle post, stock, and procurement tasks, and assist with patient transport coordination in a busy clinical setting.

Working alongside the Administrative team, you will support system improvements, ensure health and safety

Job description

Operational Support Services & Systems Receptionist

KEY RESPONSIBILITIES To receive all visitors of the clinic with courtesy and with efficiency, directing them as appropriate and acting as a focal point for enquiries. Operate the switchboard directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required. Review and update reception information as required for the benefit of the public and staff. Sort and re-direct incoming post and sort outgoing post daily. Ensure the smooth organisation of clinic sessions through provision of timely clerical support in line with procedures. Maintain the system for ordering stationery for the clinic/department, using procedures already in place and adding to them as appropriate to enhance the service. Order and monitor the replenishment of stock levels. Receive, unpack, check and store all stock, non-stock requisitions and items of office furniture, stationery etc that are received at the clinic. To act as the contact and liaison point for maintenance requests to the Estates Department and outside contract services. To ensure all public display notice boards are renewed and kept up to date. To assist in ensuring that Health & Safety policies and procedures are followed within the clinic/department setting. Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures. To assist in keeping the unit tidy at the end of each day. To take responsibility for the co-ordination of patient transport to and from the Unit this involves liaison with therapy staff, patients and ambulance services, ensuring that transport is booked, confirmed and at an appropriate time for the clinic appointment. To participate in training and development as required and to ensure that resources are used to full potential. To work alongside and support the Administrator to help implement new systems and procedures within the clinic/department. To work in co-operation with all administrative staff within the Trust to encourage teamwork to support and help each other to maintain a smooth running, professional service to the public and professional staff. Any other duties as requested by the Clinical Support Services Officer/Administrator

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust