Operational Support Officer - Surgical Specialties

Cardiff and Vale University Health Board; Hereford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking an Operational Support Officer to join the Surgical Division. The role requires high professionalism, excellent communication and teamwork, with flexibility to meet service demands.

You will support the Deputy General Manager and Administration Lead to meet quality, activity and financial KPIs, monitor data quality across EPR/RTT, and input data using ESR and other systems, contributing to service improvement and audits.

Qualifications

• GCSE in English and Mathematics or equivalent.
• RSA Stage 3 Typing/Word Processing or equivalent.
• Secretarial qualification or equivalent, Previous secretarial experience or equivalent.
• Diary management, Previous experience dealing with the public.
• NHS/healthcare experience, Ability to work on own initiative without close supervision.
• Ability to prioritise and organise own workload.

Responsibilities

• Support the Division in the delivery of corporate targets and day-to-day operational service delivery.
• Support the Deputy General Manager and Administrative Admin Lead to meet quality, activity and financial KPIs.
• Monitor EPR, RTT, Patient Tracker List and data quality to ensure waiting times and booking targets are met and avoid breaches.
• Input and produce data using ESR, EPR, rotas, trackers, Datix and other relevant systems.
• Support projects, waiting list initiatives, EPR training and service improvement.
• Arrange meetings, take minutes, complete action logs, manage diaries and maintain Directorate systems.
• Escalate resource concerns and operational issues and support Business Continuity and Emergency Planning.
• Monitor Consultant annual leave, capacity planning, mandatory training and appraisals.
• Participate in audit and quality improvement developments.
• Undertake SPDRs and contribute to Directorate training plans.
• Undertake annual appraisal and maintain professional knowledge and a 3-year portfolio of evidence.

Skills

Data entry

Communication

Diary management

Teamwork

Education

GCSE English & Maths

RSA Typing/Word Processing

Secretarial qualification

Job description

We have an exciting opportunity for an Operational Support Officer to join the Surgical Division. You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services. The role will support the Division in the the delivery of corporate targets and strategies by undertaking a wise range of day to day operation duties in support of the Deputy General Manager and Administration Admin Lead to ensure that the Directorate Specialties meet quality, activity and financial key performance indicators (KPI's) across inpatient/outpatient services.,

• Support the Division in the delivery of corporate targets and strategies and day-to-day operational service delivery.
• Support the DeputyGeneral Manager andAdministrative Admin Leadto meet quality, activity and financialKPIs.
• Monitor EPR, RTT, Patient Tracker Listand data qualityto ensure waitingtimes and bookingtargets are metand avoid breaches.
• Input and producedata using ESR, EPR, rotas, trackers, Datix and otherrelevant systems.
• Supportprojects, waiting listinitiatives, EPR trainingand service improvement.
• Arrange meetings, takeminutes, complete actionlogs, manage diariesand maintain Directoratesystems.
• Escalate resource concernsandoperational issues andsupport Business Continuityand Emergency Planning.
• Monitor Consultant annualleave, capacity planning, mandatory training andappraisals.
• Participate in auditand quality improvementdevelopments.
• Undertake SPDRs andcontribute to Directoratetraining plans.
• Undertake annual appraisal and maintain professional knowledge and a 3-year portfolio of evidence.
  GCSE in English and Mathematics or equivalent
• RSA Stage 3 Typing/Word Processing or equivalent
• Secretarial Qualification or equivalent, Previous secretarial experience or equivalent
• Diary Management, Previous experience dealing with the public
• Previous NHS/healthcare experience, Ability to work on own initiative without close supervision
• Ability to prioritise and organize own workload
  Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.