Operational Support Officer – Adult Social Care

Diamond Blaque HR Solutions; Enfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Diamond Blaque HR Solutions in Enfield is recruiting an Operational Support Officer to provide accurate, confidential, and responsive administrative support within a frontline adult social care service. The role focuses on processing social care referrals, safeguarding duties, and minute-taking for multi-agency meetings.

The successful candidate will maintain confidential data, prepare documentation, support meetings, and deliver excellent customer service to residents and professionals while

Qualifications

• Experience processing adult social care referrals.
• Strong knowledge of Safeguarding Adults procedures.
• Experience working in an adult social care setting.
• Confident minute-taking skills, including complex multi-agency or practitioner meetings.
• High-level administrative, keyboard and word-processing skills.
• Ability to manage sensitive information with accuracy and confidentiality.
• Basic knowledge of legislation relevant to health and social care services.

Responsibilities

• Process adult social care and safeguarding referrals accurately and promptly.
• Maintain and correct confidential case-management data.
• Prepare appointment letters, electronic referral forms and related documentation.
• Provide reception cover and respond professionally to telephone enquiries.
• Support professional and practitioner meetings.
• Take complex minutes and produce clear drafts within five working days.
• Deliver excellent customer service to residents, professionals and colleagues.

Skills

Minute-taking

Safeguarding knowledge

Data confidentiality

Administrative skills

Keyboard/word processing

Communication

Job description

Are you an experienced Adult Social Care Administrator with strong safeguarding knowledge and excellent minute-taking skills? We are recruiting an Operational Support Officer to provide accurate, confidential and responsive administrative support within a busy frontline adult social care service in Enfield.

What You'll Do

• Process adult social care and safeguarding referrals accurately and promptly.
• Maintain and correct confidential case-management data.
• Prepare appointment letters, electronic referral forms and related documentation.
• Provide reception cover and respond professionally to telephone enquiries.
• Support professional and practitioner meetings.
• Take complex minutes and produce clear drafts within five working days.
• Deliver excellent customer service to residents, professionals and colleagues.

Essential Experience

• Previous experience processing adult social care referrals.
• Strong knowledge of Safeguarding Adults procedures.
• Experience working in an adult social care setting.
• Confident minute-taking skills, including complex multi-agency or practitioner meetings.
• High-level administrative, keyboard and word-processing skills.
• Ability to manage sensitive information with accuracy and confidentiality.
• Basic knowledge of legislation relevant to health and social care services.

Compliance Requirements

• Five years of satisfactory references.
• DBS check and BPSS verification record.

We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates