Operational Support Lead

Peoplebank; Corby; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance

Clancy Xtras

Discounts for retailers

Cycle to work scheme

Employee Assistance Programme

Job summary

Clancy is seeking an Operational Support Lead to ensure smooth support activities across the contract. You will work with operations, clients and managers to maintain compliant processes and high-quality service delivery.

You will use data and technology to identify risks, resolve issues and drive continuous improvement. You will lead or support others, manage competing priorities, and build strong relationships across teams while maintaining accuracy, quality and compliance in a dynamic

Qualifications

• Experience in operational support, contract administration or service delivery.
• Strong organisational and problem solving skills.
• Ability to use Excel and other digital tools to analyse data and produce reports.

Responsibilities

• Coordinating day-to-day operational support activities, ensuring work is completed accurately and on time.
• Providing guidance and resolving queries with stakeholders to keep services running smoothly.
• Maintaining clear processes, records and performance information for compliance and decision-making.
• Using data and insights to identify trends, manage risks and improve efficiency.
• Supporting continuous improvement initiatives and adopting new ways of working and technology.
• Building strong relationships across teams and representing operations at meetings, audits and reviews.
• Developing colleagues by sharing knowledge, setting priorities and maintaining high work standards.

Skills

Excel

Data analysis

Stakeholder management

Problem solving

Job description

We care!
That’s why we need people like, who care about your colleagues and customers as well as our business and the environment.

The Role:

The Operational Support Lead is responsible for ensuring the smooth and efficient running of support activities across the contract. Working closely with operational teams, managers, clients and other stakeholders, they help maintain consistent processes, meet compliance requirements and support the delivery of high quality services.

You will be confident making decisions, solving problems and identifying opportunities to improve processes and performance.By using data, technology and operational insight, you will help identify risks, resolve issues and support continuous improvement across the contract.

Here are some of the activities you will be involved in…

• Coordinating day to day operational support activities, ensuring work is completed accurately, on time and in line with agreed processes.
• Providing guidance and resolving queries, working closely with operational teams, managers, clients and other stakeholders to keep services running smoothly.
• Maintaining clear and effective processes, records and performance information to support compliance, reporting and decision-making.
• Using data, feedback and operational insight to identify trends, manage risks and find opportunities to improve efficiency and service delivery.
• Supporting continuous improvement initiatives, helping to implement new ways of working, make the best use of technology and measure the benefits achieved.
• Building strong relationships across teams and representing operational support at meetings, audits and reviews, providing updates and helping to resolve issues.
• Supporting and developing colleagues by sharing knowledge, setting priorities and ensuring a high standard of work across the team.

We would love to hear from you if you can demonstrate...

Experience in operational support, contract administration or service delivery, with strong organisational and problem solving skills. You will be confident using Excel and other digital tools to analyse data, produce reports and support decision making. You'll be able to manage competing priorities, build effective relationships with stakeholders and communicate clearly, while maintaining high standards of accuracy, quality and compliance. Experience leading or supporting others would be an advantage. Relevant qualifications or experience in business improvement, digital innovation or leadership would be desirable.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.