Operational Support Grade - HMP Highpoint (Prison Support Role)

Ministry of Justice; Newmarket; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading government agency is looking for an Operational Support Grade at HMP Highpoint. In this vital role, you will support the running of a busy prison, with responsibilities that include security checks, managing deliveries, and supervising visitors. Training and opportunities for progression are provided, creating a path to career development in prison services.

Benefits

25 days annual leave, increasing with service

9 days bank and public holidays

Paid Level 2 apprenticeship in customer service

Civil Service pension scheme access

Season ticket loans and retail discounts

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• No formal qualifications required, but strong communication and calmness under pressure needed.
• Must have good judgement and be a supportive team player.

Responsibilities

• Support daily operations of the prison, including security tasks and monitoring.
• Work various shifts including weekends and nights.

Skills

Communication

Teamwork

Judgement

Job description

Operational Support Grade - HMP Highpoint (Prison Support Role)

Prison Support Role

HMP Highpoint

GBP27,840

His Majesty s Prison and Probation Service.

An extraordinary job. Done by someone like you.

As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison You will be part of a supportive team doing all sorts of things from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to accompany vehicles across the prison grounds .

Someone like you

You don t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you.

Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player.

As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running.

An extraordinary job

In this unique career, you ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons.

Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally.

The OSG role will give you significant knowledge and experience of how a prison operates . It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme.

What you can expect from us:
You ll be given great training and opportunities for progression and development.

In addition to your base pay, you will receive:

• annual leave is 25 days on appointment and will increase to 30 days after 10 years service (calculated on a pro-rata basis)

• 9 days bank, public and privilege holidays

• access to a paid Level 2 apprenticeship in customer service

• access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

If this sounds like you, apply now.