Operational Support Grade - HMP Highpoint (Prison Support Role)

Ministry of Justice; Haverhill; On-site; GBP 28,000; Full time

Job summary

Join the Ministry of Justice as an Operational Support Grade at HMP Highpoint and be part of a crucial role in prison operations. In a dynamic environment, you will engage in a variety of tasks, combining desk work with physical activities, ensuring safety and security while receiving comprehensive training and opportunities for career development.

Benefits

25 days of annual leave (increasing to 30 after 10 years)

9 days of bank, public, and privilege holidays

Access to paid Level 2 apprenticeship in customer service

Generous Civil Service pension scheme

Season ticket loans and retail discounts

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Good communicator with the ability to keep calm under pressure.
• Team player with good judgment.

Responsibilities

• Support the day-to-day running of the prison.
• Manage deliveries and supervise visitors.
• Monitor CCTV and phone calls, perform security duties.

Skills

Communication

Judgment

Teamwork

Calm under pressure

Job description

Operational Support Grade - HMP Highpoint (Prison Support Role)

Prison Support Role

HMP Highpoint

GBP27,840

His Majesty's Prison and Probation Service.

An extraordinary job. Done by someone like you.

As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. You will be part of a supportive team doing various tasks, from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks that combine desk duties with physical activities such as lifting, carrying, and walking to accompany vehicles across the prison grounds.

You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you.

Helping to keep a prison running smoothly and safely, you will need good judgment and common sense, and above all, be a great team player.

As an OSG, you will work various shifts, including weekends and nights, to ensure continuous operation.

This is an extraordinary job. In this unique career, you will have the opportunity to protect the public and make a difference by supporting the important work happening daily in our prisons.

Your contact with prisoners is limited, although depending on the prison, you may interact with prisoners occasionally.

The OSG role will give you valuable knowledge and experience of how a prison operates. It can also open doors to other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme.

What you can expect from us:
You will receive comprehensive training and opportunities for progression and development.

In addition to your base pay, you will receive:

• 25 days of annual leave upon appointment, increasing to 30 days after 10 years of service (pro-rata)

• 9 days of bank, public, and privilege holidays

• Access to a paid Level 2 apprenticeship in customer service

• Access to a generous Civil Service pension scheme, season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme

If this sounds like you, apply now.