Operational Support Assistant

NFU Mutual; West of England; Hybrid; GBP 15,000 - 25,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days annual leave

Dental & health benefits

Employee discounts

Flexible benefits

Job summary

NFU Mutual is seeking an Operational Support Assistant in Bristol with a 60% hybrid working arrangement. The role supports underwriting and claims, handling electronic and physical post, and performing a range of operational and administrative tasks to keep workflows smooth.

You will join a team that values initiative, organisation and customer-focused service. The role involves reception support, general office cover, and adapting to evolving processing needs, with opportunities to learn new

Qualifications

• Previous and demonstrable customer service experience, essential.
• Administrative experience, highly desirable.
• IT literacy, including Excel, plus proficient use of Microsoft Office packages, essential.

Responsibilities

• Review electronic post and route scanned or unreferenced items to the correct destination.
• Sort, store and forward physical post to internal teams or external organisations.
• Support manual processing activities across claims and underwriting; adapt as systems evolve.
• Provide reception, post and general office cover as part of a shared team rota.

Skills

Customer service

Administrative

Excel & MS Office

Tools

Excel

Microsoft Office

Job description

Operational Support Assistant Provide essential operational and administrative support to Underwriting and wider business teams Full time, permanent position Based in Bristol with 60% hybrid working

About the role

This is a varied and important role within our Operational Support function, where you’ll help essential work move smoothly across our claims and underwriting support teams. Working across two closely connected teams, you’ll complete a broad range of operational and administrative activities that support colleagues, customers and the wider business. Your work will include reviewing electronic post and routing scanned or unreferenced items to the correct destination, as well as sorting, storing and forwarding physical post to internal teams or external organisations. You’ll also support a range of manual processing activities across claims and underwriting, with the nature and volume of this work continuing to develop as our systems evolve. Alongside this, you’ll contribute to reception, post and general office cover as part of a shared team rota. You’ll work closely with colleagues across both teams, sharing priorities and communicating effectively to make sure work continues to flow smoothly. This is a role where variety is part of the appeal. One day you may be focused on electronic post or system-based processing, while another could involve supporting reception, coordinating requests or learning a new operational activity. You’ll be encouraged to take ownership of your workload, use your initiative and move proactively to the next priority.

About you

You communicate effectively and bring strong organisation and attention to detail to your work. You use a customer focused approach and practical problem-solving skills to provide a dependable service. You value teamwork, take a proactive approach and bring a learning mindset when priorities, tasks or ways of working change.

• Previous and demonstrable customer service experience, essential
• Administrative experience, highly desirable
• IT literacy, including the ability to navigate and filter information in Excel, plus proficient use of Microsoft Office packages, essential

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary - Up to £25,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable - so we’re successful now and in the future.