Commercial Account Handler

The National Farmers Union Mutual Insurance Society Limited; Stratford-upon-Avon; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 20%

25 days leave

Family friendly policy

Staff discounts

Gym stipend

Wellbeing plan

Private medical insurance

Dental insurance

Volunteer days

Refer a Friend bonus

Life Assurance 4x salary

Car salary sacrifice

Job summary

The National Farmers Union Mutual Insurance Society Limited is hiring for a Commercial Account Handler on a 12 months FTC. You will manage new business submissions across a broad range of commercial insurance products, from onboarding to negotiating premiums, owning the full lifecycle of each case.

The role emphasizes governance and compliance, with hybrid working two days in the office. Ideal candidates are experienced Account Handlers with solid knowledge of casualty, CAR and property, and

Qualifications

• Experienced Account Handler with solid understanding of commercial insurance.
• Knowledge of casualty, CAR and property required.
• Ability to assess risk and negotiate premiums.
• Capable of managing submissions end-to-end with governance and compliance in mind.

Responsibilities

• Manage new business submissions across commercial insurance products.
• Oversee onboarding, terms, and premium negotiations for each case.
• Own the full lifecycle of each submission from start to finish.
• Collaborate with agents, suppliers and insurers to balance client needs and business goals.
• Maintain governance and compliance standards throughout the process.

Skills

Casualty insurance

Contractor All Risks (CAR)

Property insurance

Marine insurance

Freight insurance

Job description

This is a fantastic opportunity to join our Corporate Sales Team as a Commercial Account Handler on a 12 months FTC. You'll play a key role in managing new business submissions across a broad range of commercial insurance products, ensuring every client receives a service that's professional, responsive and tailored to their needs. From onboarding to appropriating terms and negotiating premiums, you'll take ownership of the full lifecycle of each case. Working closely with agents, suppliers and insurers, you'll bring clarity and confidence to complex commercial risks. With a strong focus on governance and compliance, you'll help us maintain the high standards our clients expect. You'll be based in our hybrid working environment, typically spending two days a week in the office. It's a role that offers variety, challenge and the chance to make a real impact.

You're an experienced Account Handler with a solid understanding of commercial insurance products-particularly casualty, Contractor All Risk (CAR) and property. If you have knowledge of marine, freight and trade, even better! You know how to assess risk, negotiate effectively and deliver results that balance client needs with business goals. You're confident working independently, but you also thrive in a team. You bring energy, attention to detail and a natural ability to prioritise. Whether you're liaising with stakeholders or managing multiple submissions, you stay calm, focused and professional. You're someone who values doing things properly. You understand the importance of compliance and governance, and you take pride in delivering work that's accurate and well-considered. Above all, you're motivated by helping clients find the right solutions-and you're ready to bring that commitment to a team that shares your values.

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £42,000 dependent on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual