Operational Support Administrator (Mercer Wealth)

TN United Kingdom; Bournemouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an Operational Support Administrator to join their dynamic team in Bournemouth. This hybrid role offers the chance to work in a vibrant environment, where you'll manage queries, provide systems support, and ensure process compliance while collaborating with offshore teams. With a focus on professional development and a commitment to diversity and inclusion, this is an exciting opportunity to grow your career in a world-class organization. If you're detail-oriented and thrive in a fast-paced setting, this role could be the perfect fit for you.

Benefits

Professional Development Opportunities

Inclusive Culture

Career Growth Opportunities

Qualifications

• Background in administration or a customer-focused role.
• Strong attention to detail and organizational skills.

Responsibilities

• Managing queries and coordinating with the technical team.
• Processing tasks on Intelliflo Office and ensuring compliance.

Skills

Microsoft Office

Customer Service

Time Management

Attention to Detail

Tools

Intelliflo Office (iO)

Job description

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Operational Support Administrator (Mercer Wealth), Bournemouth

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9fb4923365b1

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Description:

Mercer Wealth is seeking candidates for the position of Operational Support Administrator (Wealth) based in Bournemouth:

Are you capable of multitasking and managing multiple priorities?

Are you interested in working for a world-class organization with a diverse client base?

The role involves working as part of the Operational Support Team for Mercer Private Wealth (MPW), aiming to enhance controls and efficiencies by providing systems and database support, monitoring process adherence, and collaborating with offshore teams.

This is a hybrid role requiring at least three days per week in the office.

Key responsibilities include:

• Managing queries received via the Operations Support Inbox, coordinating with the technical team to resolve issues.
• Responding promptly to inbox queries and updating all parties on progress.
• Processing tasks allocated on Intelliflo Office (iO), prioritizing as needed.
• Performing monitoring checks to ensure process compliance and updating iO accordingly, escalating issues to the Operational Support Manager.
• Producing and distributing client mailers.
• Processing incoming mail in accordance with procedures.
• Supporting the offshore team through answering queries, training, and compliance checks.
• Assisting with ad hoc projects as assigned.

Qualifications and skills required:

• Background in administration or a customer-focused role.
• Proficiency in Microsoft Office, especially Excel.
• Strong attention to detail.
• Ability to work independently and collaboratively, establishing rapport with clients and colleagues.
• Excellent time management and organizational skills, with the ability to meet deadlines.
• Relevant business experience and technical knowledge.

Preferred additional experience:

• Financial Services background.

Why join us?

• Opportunities for professional development, engaging work, and supportive leadership.
• A vibrant, inclusive culture fostering innovation and impact.
• Career growth opportunities, benefits, and rewards aimed at well-being.

About Mercer:

Mercer, part of Marsh McLennan, is a global leader in investment, workforce, health, and retirement solutions, operating in 130 countries with over 85,000 employees and $23 billion in revenue. We are committed to diversity, inclusion, and flexible work arrangements, including a hybrid model with at least three days in the office weekly.