Operational Support Administrator (Acute Services)

NEMS Community Benefit Services Ltd; Mansfield; On-site; GBP 21,000 - 32,000; Full time

Job summary

NEMS CBS in Mansfield is seeking an Operational Support Administrator to provide administrative and coordination support to the Acute Services Management Team, with a focus on the Urgent Treatment Centre at QMC and PC24 at Kings Mill Hospital.

You will maintain accurate records, support workforce and rota administration, coordinate meetings, onboarding activity and produce routine operational information, working closely with operational managers, clinical colleagues and corporate teams.

Responsibilities

• Provide comprehensive administrative and coordination support to the Acute Services Management Team and, where required, the wider Operations leadership team.
• Coordinate meetings, including arranging dates and venues, preparing and distributing papers, taking accurate minutes and maintaining action logs.
• Maintain accurate operational records, documents, schedules and other service information in accordance with agreed processes.
• Coordinate routine operational communications and ensure relevant information is shared with colleagues and partner organisations as required.
• Respond to routine administrative and operational queries, resolving these where appropriate and referring or escalating matters requiring management input.
• Provide administrative support for agreed service activities, audits and projects.

Job description

The Operational Support Administrator will provide high-quality administrative and coordination support to the Acute Services Management Team, with a primary focus on the Urgent Treatment Centre at QMC and PC24 at King's Mill Hospital.

The role will support the effective day-to-day administration of Acute Services by maintaining accurate records and systems, supporting workforce and rota administration, coordinating meetings and onboarding activity, and producing routine operational information.

Working closely with operational managers, clinical colleagues and corporate teams, the postholder will help ensure that administrative processes are completed accurately and within agreed timescales, identifying and escalating issues to the appropriate manager where required.

The postholder will also develop sufficient knowledge of agreed administrative processes across the wider Operational Support Team to provide reasonable cross-cover and support service resilience when required.

Key Relationships

• Operational Management Team
• Clinical Workforce
• Operational Workforce, Operational Administration and Service Support

Key Responsibilities

• Provide comprehensive administrative and coordination support to the Acute Services Management Team and, where required, the wider Operations leadership team.
• Coordinate meetings, including arranging dates and venues, preparing and distributing papers, taking accurate minutes and maintaining action logs.
• Maintain accurate operational records, documents, schedules and other service information in accordance with agreed processes.
• Coordinate routine operational communications and ensure relevant information is shared with colleagues and partner organisations as required.
• Respond to routine administrative and operational queries, resolving these where appropriate and referring or escalating matters requiring management input.
• Provide administrative support for agreed service activities, audits and projects.

About NEMS

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).