Operational Supplier Manager

Smart DCC; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operational Supplier Manager to oversee supplier performance and drive improvements. In this dynamic role, you'll manage supplier relationships, ensuring compliance with contracts and performance obligations. You'll work closely with various teams to enhance service delivery and contribute to the company's mission of making Britain more connected. Join a forward-thinking organization that values your contributions and offers a flexible hybrid working model, enabling you to thrive both professionally and personally. This is your chance to make a meaningful impact in a role that promises growth and fulfillment.

Qualifications

• Proven experience in managing suppliers in regulated environments.
• Strong skills in stakeholder management and issue resolution.

Responsibilities

• Manage supplier performance and ensure adherence to service level agreements.
• Act as a main point of contact for suppliers and resolve disputes.

Skills

Supplier Performance Management

Contract Management

Stakeholder Management

Budget Management

Regulated Environment Experience

Job description

Salary: Competitive

Position: Operational Supplier Manager

Location: Manchester (Hybrid working model, 2 days a week office based, 3 days remote)

Compensation: Competitive Salary plus performance related bonus

We’re looking for an Operational Supplier Manager who will:

1. Be responsible for supplier performance (including budget, risk management and reporting) and will build senior relationships with suppliers, representing DCC’s interest and driving improvement.
2. Drive supplier performance management and performance rectification for suppliers, reporting to the Head of Supplier Delivery.
3. Have a deep understanding of the contracts and DCC’s overall commercial position in relation to licence obligations.
4. Support other parts of the business in their engagements with suppliers and ensure continual focus on customer outcomes.
5. Be an escalation point for any performance and service-related risks and issues.
6. Work with other parts of DCC to understand end customer experience of service delivery and use this in dialogue with suppliers to drive good supplier performance.
7. Work seamlessly with Commercial and other parts of DCC to deliver end-to-end contract management.

What will you be doing?

1. Manage suppliers throughout their lifecycle: Onboarding, Operational Management, and Offboarding.
2. Be responsible for ensuring that supplier performance meets performance obligations and service level agreements.
3. Be responsible for accuracy of forecasted ‘run’ budget with suppliers.
4. Maintain deep knowledge of the supplier’s business performance against contract and licence conditions.
5. Operate as a supplier expert within DCC.
6. Identify and deliver performance improvement plans and rectification of performance issues.
7. Perform audit and assurance activities to regularly review and ensure adherence to controls, processes, documentation, and procedures.
8. Act as an escalation point to resolve disputes and be a main point of contact for suppliers.
9. Support the Head of Supplier Delivery in managing cross-supplier dependencies.

What are we looking for?

An individual with the following experience, skills, and qualifications:

1. Experience and excellent track record of delivering in a service-based contract environment (essential) and ideally within a Telco/Energy or other relevant sector (desirable).
2. Experience managing suppliers in a regulated environment.
3. Experience of managing supplier budgets.
4. Experience of working in a regulated environment (essential).
5. Good understanding of supplier management procedures.
6. Experience in effective stakeholder management and issue resolution to drive operational benefits.
7. Proven experience in building relationships and leveraging these to drive continuous improvement and ongoing value for money.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact [e-mail] or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact [e-mail].