Operational Specialist

JR United Kingdom; Newport; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A luxury tour operator is seeking a Senior Operations Executive to manage VIP bookings and ensure smooth service delivery. The ideal candidate will have significant experience in luxury travel operations, exceptional organizational skills, and a passion for top-tier customer service. Attractive salary, benefits, and a dynamic work environment are offered.

Benefits

Performance bonus

23 days paid holiday plus extra benefits

£1,000 travel fund each year

Paid learning and development courses

Wellness day off including spa treatment

Discounted worldwide travel for family

Book Club access with free books

2 Volunteer days off a year

Extra day off for your Birthday

Qualifications

• 2-3 years experience in luxury tour operations or DMC.
• Strong ability to work under pressure and meet deadlines.
• Excellent written and spoken communication skills.

Responsibilities

• Manage luxury VIP bookings and ensure service delivery.
• Coordinate with suppliers for timely bookings and documentation.
• Handle client communications and emergency calls during holidays.

Skills

Attention to detail

Customer service

Organizational skills

Analytical skills

Problem-solving

Team player

Job description

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Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..

-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.

-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country

-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner

-Finalising travel documents and ensuring they go out to clients within deadlines set per country

-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set

-Ensuring that the CRM system, reservations system and other portals they use are kept up to date

-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents

-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations executives skills required

-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe

-Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues

-A strong team player who brings positive energy and an attitude to their work

-Experience in working with both DMC's and direct suppliers in previous roles

-An analytical person who is confident formulating processes and then successfully implementing them

-Someone with excellent organisational skills and strong attention to detail

-The ability to work under pressure and accustomed to working to operational deadlines

-Excellent customer service skills and a strong command of written and spoken

-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups

-Someone with a deep passion for travel and new experiences

What they are offering:

-A base salary of £38,000 - £45,000 per annum. Performance bonus

-23 days of paid holiday (excluding public holidays)

-An extra day off for your Birthday

-A wellness day off which includes a spa treatment

-2 Volunteer days off a year

-£1,000 of personal travel credit each year to use on personal holidays

-Discounted worldwide travel for you and your family

-Paid learning and development courses

-Contributory pension

-Book Club with access to 2 free books or audiobooks per month

-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to [emailprotected] quoting DT59912