Operational Resilience Technical Manager

St. James's Place; Cirencester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays +

Private Medical Insurance

Generous Pension Scheme

Enhanced Parental Leave

Protection Benefits

EV salary sacrifice scheme

Job summary

St. James's Place is seeking an experienced Operational Resilience Manager to join our Cirencester-based, hybrid and permanent team.

You will lead the Group’s Operational Resilience Framework, mapping critical processes, assessing dependencies and driving resilience improvements across a complex financial services environment. You will partner with Technology, Operations, Cyber Security, Risk and third-party suppliers, delivering pragmatic recommendations to strengthen resilience, ensure

Qualifications

• Experience in operational resilience within a regulated financial services environment.
• Ability to analyse business impact and map services.
• Experience with resilience testing and scenario exercises.
• Strong documentation and management information skills.
• Professional accreditation in business continuity or resilience (MBCl, or equivalent).

Responsibilities

• Provide technical leadership to implement and improve the Group’s Operational Resilience Framework.
• Conduct business impact analysis, service mapping, dependency identification and vulnerability work.
• Coordinate resilience testing and scenario exercises with internal teams and third parties.
• Mentor stakeholders to strengthen resilience capabilities and manage risks.
• Oversee third-party resilience arrangements and track remediation actions.
• Identify Important Business Services and determine Impact Tolerances.
• Maintain resilience documentation and management information for audits and governance.
• Support regulatory submissions and governance reporting.
• Assist Major Incident Response in readiness and response activities.

Skills

Operational resilience

Impact analysis

Testing scenarios

Documentation

Regulatory awareness

Education

MBCI (preferred) or equivalent

Job description

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:

Cirencester Office

Workplace Type:

Hybrid

Employment Type:

Permanent

Seniority:

Mid-Senior Level

About the role:

We are continuing to strengthen our Operational Resilience capability and have an exciting opportunity for an experienced Operational Resilience Manager to join our growing team.

As an Operational Resilience Manager, you will play a pivotal role in implementing, maintaining and enhancing the Group's Operational Resilience Framework, ensuring the business can respond effectively to disruption while continuing to deliver important services to clients and stakeholders. Working across a complex financial services environment, you will identify and map critical business processes, assess operational and technology dependencies, and help drive resilience improvements across the organisation.

You will partner with a broad range of stakeholders, including Technology, Operations, Cyber Security, Risk and key third-party suppliers, developing a deep understanding of our operational landscape and the external services that support it. Through robust analysis, risk assessment and resilience planning, you will provide pragmatic recommendations that strengthen our resilience posture and support compliance with UK and international regulatory requirements.

What you'll be doing:

• Provide technical expertise to support the implementation and ongoing improvement of the Group’s Operational Resilience Framework.
• Facilitate and support business impact analysis, service mapping, dependency identification, and vulnerability evaluation activities throughout the Group.
• Support the development, coordination, and delivery of resilience testing and scenario exercises. This includes joint testing with third parties, identifying areas for improvement, and tracking remediation actions until they are complete.
• Provide technical mentorship and constructive challenge to business owners to strengthen resilience capabilities and ensure resilience risks are appropriately understood, managed, and brought up.
• Support oversight of material third parties through review of resilience arrangements, testing outcomes, and identified vulnerabilities.
• Support the identification and review of Important Business Services and Impact Tolerances, including identification of the priority processes supporting these.
• Produce and maintain high-quality resilience documentation, evidence, and management information suitable for audit, regulatory, and governance review.
• Provide technical knowledge to support operational resilience assurance efforts, annual self-assessments, and regulatory submissions.
• Support the preparation of resilience reporting for governance forums, committees, and Boards.
• Assist the Major Incident Response team in readiness for, and reaction to, incidents impacting or potentially impacting SJP.

About you:

You will be an experienced Operational Resilience professional with a proven track record of delivering resilience, governance, risk management, or business continuity outcomes within a regulated financial services environment. You bring both technical understanding and strong business acumen, enabling you to translate complex resilience requirements into practical, proportionate solutions that support the organisation's strategic objectives.

You are naturally collaborative and excel at building trusted relationships across a broad stakeholder landscape. Whether working with senior leaders, technical specialists, operational teams, or third-party providers, you have the confidence and credibility to influence, challenge constructively, and drive positive outcomes. You communicate complex concepts in a clear and engaging way, helping others understand risks, dependencies, and opportunities for improvement.

Essential Criteria:

• Demonstrated experience in operational resilience.
• Proficiency in analysing business impact, mapping services, and assessing vulnerabilities.
• Solid technical expertise in resilience testing and scenario exercises.
• Capability to develop and preserve high-quality documentation and management information.
• Recognised professional accreditation in business continuity, operational resilience or a related discipline, preferably MBCI, or equivalent depth of professional experience.

Desirable Criteria:

• Experience collaborating with external parties on resilience activities.
• Familiarity with regulatory filings concerning operational resilience.
• Experience with Major Incident Response protocols.

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company-funded cover for you and your immediate family
• Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.