Operational Resilience Specialist

TN United Kingdom; Glasgow; On-site; GBP 55,000; Full time

Job summary

Join a forward-thinking company as an Operational Resilience Specialist, where your expertise will help ensure critical operations continue during disruptions. This role is perfect for someone passionate about making a difference for customers, offering the chance to collaborate with key stakeholders and gain in-depth knowledge of business operations. You will thrive in a fast-paced environment, focusing on resilience in the financial services sector. With a competitive salary and generous benefits, this opportunity promises both personal and professional growth.

Benefits

Bonus up to 10%

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares annually

Flexible benefits including cycle-to-work

Paid volunteering days

Comprehensive wellbeing support

Qualifications

• Proven experience in operational resilience within Financial Services.
• Strong analytical and problem-solving skills with multitasking ability.

Responsibilities

• Collaborate with UK Market Leads for governance and SME support.
• Ensure resilience of AIG Life Protection business and engage with stakeholders.

Skills

Operational Resilience

Analytical Skills

Problem-Solving

Communication Skills

Stakeholder Management

Job description

Operational Resilience Specialist – Salary circa £55,000 (DOE)

We have an exciting opportunity to join the Operational Resilience team. Operational resilience is a crucial outcome that Aviva must achieve for our customers, ensuring that we can continue delivering critical operations during disruptions.

As an Operational Resilience Specialist, you will play a key role in helping Aviva realize these goals. If you are passionate about making a difference for our customers, we would love to hear from you!

About the role:

You will collaborate with UK Market Leads, providing governance and SME support to Group Operational Resilience and the wider business. This role offers the chance to gain in-depth knowledge of how Aviva’s UK businesses operate and to support the resilience of key services, preventing intolerable harm to customers. It is suited for someone who thrives in a fast-paced, results-oriented environment and adapts well to change.

Your focus will be on ensuring the resilience of the AIG Life Protection business, acquired by Aviva in 2024. You will engage with stakeholders from both Aviva and AIGL to understand evolving landscapes and incorporate resilience into relevant decisions.

Skills and experience:

• Proven experience in operational resilience within the Financial Services sector.
• Strong analytical and problem-solving skills, with the ability to multitask and meet short-term deadlines while progressing long-term goals.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams.
• Proactive in identifying and implementing improvements.
• Self-starter who can work independently and exercise good judgment on when to involve others.

Benefits:

• Competitive salary around £55,000, depending on experience.
• Bonus of up to 10% of annual salary, based on performance.
• Generous pension scheme with contributions up to 14%.
• 29 days holiday plus bank holidays, with options to buy or sell additional days.
• Discounts on Aviva products and other retailers, up to 40%.
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme.
• Supportive policies including parental and carers' leave.
• Flexible benefits, including sustainability options like cycle-to-work.
• Paid volunteering days and community involvement.
• Comprehensive wellbeing support and tools.

Inclusivity:

We are committed to diversity and welcome applications from all backgrounds. Even if you do not meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, and adapt locations, hours, and patterns to suit our team and customers.