Operational Resilience Manager

The Nottingham; Nottingham; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operational Resilience Manager to enhance their operational resilience framework. In this pivotal role, you will oversee resilience activities across critical business areas, ensuring the organization meets its Important Business Services (IBS) requirements. Your proactive approach will be key in coordinating resilience testing and building strong relationships with stakeholders. Join a forward-thinking company that values diversity and is committed to making a real impact on operational resilience while promoting a healthy work-life balance.

Benefits

Annual Discretionary Bonus

Medicash Healthcare Scheme

29 Days Annual Leave

Enhanced Family Leave

Personal Development Opportunities

Work-Life Balance Initiatives

Inclusive Culture

Sustainability Agenda

Volunteering Days

Mental Health Support

Qualifications

• Solid understanding of FCA and PRA Operational Resilience framework.
• Proven track record in planning and coordinating resilience testing.

Responsibilities

• Support implementation of the Operational Resilience Framework.
• Lead planning and coordinating resilience testing and scenario exercises.
• Monitor impact tolerances and assess services for resilience standards.

Skills

Operational Resilience Knowledge

Stakeholder Engagement

Project Delivery Skills

Risk & Control Management

Job description

About The Role

Contract type:Permanent

Hours:Full-time, 35 hours

Location:Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process:Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you in applying, please [e-mail]

Are you ready to make a real impact on operational resilience? We’re looking for a dedicated Operational Resilience Manager to help shape and strengthen our operational resilience framework. In this key role, you’ll oversee the daily delivery of resilience activities across critical business areas, ensuring our organisation can consistently deliver Important Business Services (IBS) within set tolerances.

You’ll work closely with the Head of Operational Risk and Resilience, coordinating testing, scenario exercises, and build strong relationships with IBS Owners and service teams. If you're a proactive, delivery-focused professional with a passion for enhancing resilience, we want to hear from you!

Here’s a taste of what you will be doing as an Operational Resilience Manager at Nottingham Building Society: -

• Drive Operational Resilience: Support the implementation of the Operational Resilience Framework, ensuring resilience requirements are seamlessly integrated into daily business operations.
• Lead Resilience Testing: Take charge of planning and coordinating resilience testing and scenario exercises across Important Business Services (IBS), capturing outcomes and ensuring valuable insights are applied.
• Monitor Impact Tolerances: Oversee impact tolerances and regularly assess services to ensure they meet defined resilience standards.
• Collaborate with IBS Owners and SMEs: Work closely with IBS Owners and Subject Matter Experts (SMEs) to ensure comprehensive mapping of key resources—including people, processes, technology, data, facilities, and third parties—supporting IBS.
• Track Remediation Actions: Monitor and report on the progress of resilience remediation actions, ensuring updates are provided to senior stakeholders.
• Support Assurance Activities: Contribute to internal and regulatory assurance processes, providing key input into reports.
• Enhance Resilience Frameworks: Help refine frameworks, tools, and templates that support resilience activities across the organisation.
• Drive Cross-Functional Collaboration: Lead efforts to improve operational resilience maturity and capabilities through cross-team collaboration.

About you: -

• In-Depth Knowledge: A solid understanding of the FCA and PRA Operational Resilience framework and UK regulatory requirements
• Experience with Testing and Exercises: Proven track record in planning, coordinating, and delivering resilience testing and scenario exercises.
• Stakeholder Engagement: Ability to confidently engage, challenge, and support stakeholders at all levels across business, risk, and technology functions.
• Project Delivery Expertise: Strong organisational and project delivery skills, with experience in cross-functional environments.
• Risk & Control Management: Proficient in applying risk and control management principles in operational resilience.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.