Operational Resilience Manager

evoke; Greater London; On-site; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Maternity & paternity leave

Discounts at high street retailers

Pension and bonus schemes

Health & wellbeing support

Hybrid working

Job summary

evoke plc is seeking an Operational Resilience Manager to own the Incident Management capability and drive resilience across the organisation.

Reporting into the Enterprise Risk Management team, you will lead major incident responses, perform root cause analysis, develop executive insights, and advance the Business Continuity framework with testing and governance.

Qualifications

• Experience leading or coordinating Incident Management in a complex operational or technology environment.
• Strong analytical and reporting capabilities with executive dashboards.
• Excellent communication and stakeholder management under pressure.
• Solid understanding of risk, operational resilience, business continuity and governance frameworks.

Responsibilities

• Lead the coordination and resolution of major incidents, ensuring effective governance, stakeholder management and timely communications
• Chair major incident calls and coordinate cross-functional teams to minimise business disruption and restore services efficiently
• Manage incident escalation processes in line with organisational governance and regulatory requirements
• Conduct post-incident reviews, performing root cause analysis and driving remediation activities through to completion
• Own and continuously enhance the Incident Management framework, processes, controls and reporting capabilities
• Analysing incident data, trends and risk indicators to identify recurring issues, emerging risks and opportunities for improvement
• Producing executive dashboards and reports, providing actionable insights to senior leadership, Executive Committees and Risk Committees
• Supporting Business Continuity and Operational Resilience activities, including maintaining continuity frameworks, coordinating testing exercises and promoting resilience best practices across the organisation.

Skills

Incident management

Stakeholder management

Risk management

Operational resilience

Post-incident reviews

Executive reporting

Data analysis

Tools

Power BI

Job description

Job Description

Join evoke plc as an Operational Resilience Manager and help shape the resilience of a leading organisation.

Reporting into the Enterprise Risk Management team, you'll take ownership of the Incident Management capability, leading the response to major incidents, driving root cause analysis and post-incident reviews, and providing meaningful insights through trend analysis and executive reporting.

You'll also support the ongoing development of our Business Continuity Management framework, ensuring continuity plans are maintained, tested, and effective in protecting critical business operations and supporting long-term resilience.

What you will be doing:

• Leading the coordination and resolution of major incidents, ensuring effective governance, stakeholder management and timely communications
• Chairing major incident calls and coordinating cross-functional teams to minimise business disruption and restore services efficiently
• Managing incident escalation processes in line with organisational governance and regulatory requirements
• Conducting post-incident reviews, performing root cause analysis and driving remediation activities through to completion
• Owning and continuously enhancing the Incident Management framework, processes, controls and reporting capabilities
• Analysing incident data, trends and risk indicators to identify recurring issues, emerging risks and opportunities for improvement
• Producing executive dashboards and reports, providing actionable insights to senior leadership, Executive Committees and Risk Committees
• Supporting Business Continuity and Operational Resilience activities, including maintaining continuity frameworks, coordinating testing exercises and promoting resilience best practices across the organisation.

Who were are looking for:

• Demonstrated experience leading or coordinating Incident Management activities within a complex operational or technology environment, including major incident response and stakeholder engagement
• Excellent analytical and reporting capabilities, with experience identifying trends, producing management information, and delivering executive-level insights through dashboards and reporting tools such as Power BI
• Good communication and stakeholder management skills, with the ability to remain calm under pressure, facilitate post-incident reviews, and drive continuous improvement initiatives
• A solid understanding of risk management, operational resilience, business continuity, and governance frameworks, with experience supporting resilience planning, testing, and compliance requirements.

What we offer:

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts- Discounts at a range of high-street retailers
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about evoke:

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.