Operational Resilience Lead

TLT LLP; West of England; On-site; GBP 70,000 - 110,000; Full time

Job summary

TLT LLP is recruiting an Operational Resilience Lead to steer the firm's resilience framework and continuity programme. You will integrate responses across resilience areas and collaborate with IT and information security to ensure a holistic, proactive approach to disruptions.

You will lead exercises, manage incidents and report risks to senior stakeholders, maintaining ISO 22301 certification and driving continuous improvement across the business.

Qualifications

• Experience in Business Continuity and Resilience (MBCI, FBCI or equivalent).
• Experience implementing resilience frameworks (ISO22301) in a partnership-based business.
• Demonstrable technical expertise in BCP documentation, including Business Impact Analysis, Incident Management and Business Continuity planning.
• Information security or cyber security expertise/knowledge beneficial.
• Excellent ability to manage stakeholders and drive action across leadership levels.

Responsibilities

• Develop and maintain a robust operational resilience framework aligned with strategic goals.
• Lead crisis management, business continuity and response plans with regular testing.
• Collaborate with IT, information security and business teams to ensure resilience is holistic.
• Provide governance reporting on resilience risks, incidents and dependencies.

Skills

Business Continuity & Resilience

ISO 22301

Incident Management

Stakeholder Management

Risk Assessment

Leadership & Collaboration

Information Security Knowledge

Education

MBCI or FBCI or equivalent

Job description

We are recruiting for an Operational Resilience Lead to join our Risk & Compliance team on a full time basis.

Your Role

The Operational Resilience Lead will steer and develop the firm's operational resilience framework, including ensuring a robust and responsive business continuity programme and integrating responses across operational resilience areas.

This role is critical in ensuring the firm can effectively respond to, recover from, and adapt to disruptions while continuing to deliver key services to clients.

The role will ensure that the firm has appropriate operational resilience planning to provide assurance that operations can provide continuity of services to clients. This position will collaborate across the firm to develop, implement, maintain and execute business continuity plans that meet the strategic, tactical and operational needs of the firm.

It is expected that this position will work closely with the firm's IT and Information Security teams to ensure a holistic approach is taken to managing operational resilience across the business so that the firm can respond consistently and appropriately to operational disruptions.

Key Outcomes & Accountabilities

• Develop and maintain a robust operational resilience framework that enables the firm to withstand, respond to and recover from disruptive events while protecting critical client services.
• Ensure Business Impact Analyses, critical service mappings and dependency assessments are accurate, current and embedded in resilience planning, providing clear visibility of operational vulnerabilities and recovery requirements.
• Maintain effective crisis management, business continuity and response plans that are regularly reviewed, tested and capable of supporting a coordinated and timely response to incidents.
• Lead a programme of resilience exercises, simulations and training activities that build organisational preparedness, validate response arrangements and drive continuous improvement.
• Assess, monitor and report on operational resilience risks, third-party dependencies, incidents and emerging threats, providing clear insight and recommendations to governance forums and senior stakeholders.
• Maintain ISO 22301 certification and drive continuous improvement of the firm's resilience capabilities, ensuring alignment with regulatory expectations, industry standards and best practice.
• Build awareness and confidence in operational resilience across the firm, working closely with business, technology and information security teams, and supporting client due diligence, tenders and assurance activities.

Functional Skills, Qualifications & Expertise

• Experience in Business Continuity and Resilience (MBCI, FBCI or equivalent).
• Experience implementing resilience frameworks (ISO22301) in a partnership-based business.
• Demonstrable technical expertise in BCP documentation, including Business Impact Analysis, Incident Management and Business Continuity planning.
• Information security or cyber security expertise/knowledge beneficial.
• Experience with scenario testing, impact tolerances, and risk assessment.
• Excellent ability to manage stakeholders, driving action and challenging inaction.
• Strong partnership abilities; skilled in influencing and motivating others especially senior leaders and working collaboratively across boundaries at all levels.
• Self-starter with the ability to work autonomously and manage ambiguity.
• Excellent verbal and written communication skills including presentation development and delivery.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.

Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.

In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.