Operational Quality Improvement Specialist

JD.com; Coventry; On-site; GBP 32,000 - 46,000; Full time

Job summary

JINGDONG Logistics in the UK looks for a warehouse quality improvement specialist to enhance JoyBuy UK operations through data-driven insights and close collaboration with site managers. You will collect performance metrics, drive efficiencies, and support continuous improvement across on-site processes.

The role requires hands-on work in a fast-paced environment, with strong analytical and communication skills to engage frontline staff and management alike.

Qualifications

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Strong analytical, problem-solving, and coordination abilities with attention to detail.
• Fluent in English (written and spoken).
• Hands-on, proactive, and able to work in a fast-paced, on-site environment.

Responsibilities

• Analyse warehouse quality performance across JoyBuy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

Skills

Analytical skills

Problem solving

Coordination

Attention to detail

Tools

Excel

WMS

Reporting tools

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Analyse warehouse quality performance across JoyBuy UK operations, identifying trends, gaps, and improvement areas.
• Work closely with warehouse managers to drive on-site process improvements and enhance operational efficiency.
• Collect, interpret, and implement new company requirements, policies, and performance metrics.
• Cascade operational updates and quality standards effectively to warehouse teams.
• Maintain strong communication with frontline staff to ensure alignment and smooth execution of processes.
• Conduct regular on-site inspections to monitor compliance, quality standards, and operational performance.
• Proactively identify operational issues and implement corrective and preventive actions.
• Track and report quality improvement initiatives and outcomes to key stakeholders.
• Support continuous improvement projects across warehouse operations.

About You

• 2+ years in warehouse operations, quality improvement, logistics, or a related role.
• Skills: Strong analytical, problem-solving, and coordination abilities with attention to detail.
• Technical Proficiency: Comfortable using operational systems and a wide range of platforms (e.g., Excel, WMS, reporting tools).
• Language: Fluent in English (written and spoken).
• Communication: Strong interpersonal skills with the ability to engage effectively with both management and frontline staff.
• Mindset: Hands-on, proactive, and able to work in a fast-paced, on-site operational environment.

Preferred Qualifications

• Experience in warehouse quality control, process improvement, or continuous improvement (e.g., Lean, Six Sigma).
• Familiarity with warehouse management systems (WMS) and performance tracking metrics.
• Experience conducting audits, inspections, or operational reviews.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business: Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.