Operational Processes Manager

AXA XL; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operational Processes Manager to enhance the efficiency of underwriting processes. In this pivotal role, you will lead a team of Operations Analysts to analyze workflows, improve data quality, and mitigate operational risks. Collaborating closely with underwriters and Operations Managers, you will implement innovative solutions and ensure smooth operations. This position offers a unique opportunity to contribute to a forward-thinking insurance division that values innovation and sustainability. If you are highly organized and possess strong stakeholder management skills, this role is perfect for you.

Qualifications

• Strong stakeholder management and communication skills.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Coordinate analysis and documentation of current processes.
• Develop and implement process improvement initiatives.

Skills

Stakeholder Relationship Management

Communication Skills

Microsoft Excel

Power BI

Problem-Solving

Teamwork

Organizational Skills

Tools

Microsoft Office

Power BI

Job description

Join to apply for the Operational Processes Manager role at AXA XL.

The Operational Processes Manager is responsible for overseeing and optimizing the operational efficiency of underwriting processes. This role leads a team of Operations Analysts to analyze and improve workflows, enhance data quality, and reduce operational risks. The manager collaborates with underwriters, Operations Managers, and other departments to ensure smooth underwriting operations.

Key Responsibilities:

• Coordinate analysis and documentation of current processes.
• Liaise with Operations Managers to incorporate their requests.
• Develop and implement process improvement initiatives such as workflow optimization, automation, data quality enhancement, system improvements, and risk mitigation.
• Lead, mentor, and develop a team of process analysts and specialists.
• Assign tasks, monitor performance, and provide feedback.
• Develop change management plans and train stakeholders on new processes.
• Identify operational and reputational risks and maintain process documentation.
• Stay updated on industry best practices and emerging technologies.

Qualifications and Skills:

• Strong stakeholder relationship management skills.
• Effective communication of project progress and challenges.
• Proficiency in Microsoft Office, especially Excel, and Power BI.
• Attention to detail and problem-solving abilities.
• Adaptability and teamwork skills.
• Highly organized with a good understanding of operational frameworks.

Reporting to the Head of Middle Office, UK, this role offers an opportunity to contribute to a leading insurance division committed to innovation, diversity, and sustainability.