Operational Processes Manager

XL CATLIN; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Operational Processes Manager, where you will drive efficiency and effectiveness in underwriting processes. In this pivotal role, you will lead a team of analysts, optimize workflows, and enhance data quality while collaborating closely with various departments. Your expertise in process improvement and stakeholder management will be crucial in reducing operational risks and ensuring smooth operations. This position offers a unique opportunity to make a significant impact in a dynamic environment committed to diversity and sustainability.

Qualifications

• Experience in process improvement and operational efficiency.
• Strong communication and project management skills.

Responsibilities

• Oversee operational efficiency and effectiveness of underwriting processes.
• Lead a team of Operations Analysts to implement improvements.

Skills

Stakeholder Relationship Management

Data Analysis

Microsoft Office Suite (Excel, Word, PowerPoint, Project)

Problem-Solving

Attention to Detail

Adaptability

Tools

Power BI

Job description

Job Description - Operational Processes Manager (12002689D20250404)

Job Number:

12002689D20250404

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Operational Processes Manager

Location: London, UK

The Operational Processes Manager is responsible for overseeing and optimizing the operational efficiency and effectiveness of underwriting processes within the department. This role leads a team of Operations Analysts to analyze and implement improvements to streamline workflows, enhance data quality, and reduce operational risks. The Manager collaborates closely with underwriters, Operations Managers, and other departments to ensure smooth and efficient underwriting operations.

Key Responsibilities:

1. Coordinate the analysis and documentation of current processes.
2. Liaise regularly with Operations Managers to incorporate their requests.
3. Develop and implement process improvement initiatives such as workflow optimization, automation of manual tasks, and system enhancements.
4. Lead, mentor, and develop a team of process analysts/specialists, assigning tasks, setting priorities, and monitoring performance.
5. Provide regular feedback and coaching to team members, fostering a collaborative and high-performing environment.
6. Develop and execute change management plans for new processes and systems.
7. Communicate and train stakeholders on new processes with support from Operations Managers.
8. Address resistance to change and ensure successful adoption of initiatives.
9. Identify and mitigate operational and reputational risks related to underwriting processes.
10. Maintain accurate process documentation.
11. Stay updated on industry best practices and emerging technologies in process improvement.
12. Participate in professional development activities to enhance skills and knowledge.

Reporting Line: You will report to the Head of Middle Office, UK.

Candidate Skills and Abilities:

• Build and maintain strong relationships with stakeholders including underwriters, finance, IT, compliance, and legal.
• Effectively communicate project progress, challenges, and recommendations.
• Proficiency in Microsoft Office Suite (Excel advanced skills required), Word, PowerPoint, and Project.
• Meticulous attention to detail and accuracy.
• Data analysis skills and experience with Power BI.
• Creative and efficient problem-solving abilities.
• Adaptability and flexibility in a dynamic environment.
• Effective team player contributing to a positive work environment.
• Highly organized with a strong understanding of operational frameworks.
• Commitment to providing excellent service to clients, brokers, and AXA companies.

About AXA XL

AXA XL, the P&C and specialty risk division of AXA, specializes in solving complex risks for mid-sized companies, multinationals, and individuals. We leverage a comprehensive capital platform, data-driven insights, leading technology, and talented professionals to deliver innovative risk solutions across property, casualty, professional, financial, and specialty lines.

AXA XL is committed to diversity, inclusion, and sustainability, with initiatives supporting gender equality, LGBTQ+ inclusion, ethnicity, disability, flexible working, and environmental responsibility. For more information, visit axaxl.com/sustainability.

Location Details

London, 20 Gracechurch Street, EC3V 0BG

Work Schedule:

Full-time

Job Type:

Standard

AXA XL is an Equal Opportunity Employer and does not discriminate based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected category.