Operational Manager

Brackenberry; Wrexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority contractor in Wrexham is seeking an experienced Operational Manager to oversee housing repair services. This full-time role involves managing DLO operations and external contracts, ensuring high-quality service delivery, and supporting compliance with statutory requirements. The ideal candidate will have relevant professional qualifications and proven experience in housing operations. Immediate availability is essential for the position.

Qualifications

• Proven experience in housing operations repairs or contract management.
• Experience managing or supervising DLO operations or external contractors.
• Track record of contributing to service improvement and organizational change.
• Experience in compliance statutory housing requirements and health & safety standards.
• Experience of collaborative working with internal and external partners.

Responsibilities

• Manage the day-to-day operations of the Councils DLO and external housing repair contracts.
• Provide operational oversight to ensure contract holders receive high-quality timely services.
• Work collaboratively with internal teams to monitor performance review of service delivery and streamline processes.
• Support specialist projects including compliance with Awabbs Law and other statutory requirements.
• Assist the Repairs & Services Lead and the Voids & Decarbonisation Lead with operational support.

Skills

Computer Science

Operational Risk Management

Risk Management

Six Sigma

Continuous Improvement

Lean

Process Improvement

Pricing

Customer Support

Alteryx

Kaizen

Project Management Lifecycle

Education

Relevant professional qualification in Housing Construction or Property Management

Evidence of continuing professional development

Job description

We are working closely alongside a Local Authority in Wrexham to assist with the appointment of an Operational Manager on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay

23.17 - 29.69 per hour

Summary

Wrexham County Borough Council is seeking an experienced and adaptable Interim Operational Manager Housing to provide vital operational and strategic support within the Housing & Assets team. This role will focus on the daily management of housing repair services Direct Labour Organisation (DLO) operations and external contracts while supporting two lead officers in delivering transformational projects across the service.

Responsibilities

• Manage the day-to-day operations of the Councils DLO and external housing repair contracts.
• Provide operational oversight to ensure contract holders receive high-quality timely services.
• Work collaboratively with internal teams to monitor performance review of service delivery and streamline processes.
• Support specialist projects including compliance with Awabbs Law and other statutory requirements.
• Assist the Repairs & Services Lead and the Voids & Decarbonisation Lead with operational support freeing capacity for strategic and transformational activities.

Qualifications & Education

• Relevant professional qualification in Housing Construction or Property Management (desirable).
• Evidence of continuing professional development.

Experience

• Proven experience in housing operations repairs or contract management.
• Experience managing or supervising DLO operations or external contractors.
• Track record of contributing to service improvement and organisational change.
• Experience in compliance statutory housing requirements and health & safety standards.
• Experience of collaborative working with internal and external partners.

Please note

• You should be available to work immediately or at short notice.
• You should have right to work in U.K.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Key Skills

• Computer Science
• Operational Risk Management
• Risk Management
• Six Sigma
• Continuous Improvement
• Lean
• Process Improvement
• Pricing
• Customer Support
• Alteryx
• Kaizen
• Project Management Lifecycle

Employment Type

Full Time

Experience (Years)

Vacancy

1