Operations Manager - Luxury Beauty Retailer

JR United Kingdom; Bolton; Remote; GBP 38,000 - 45,000; Full time

Job summary

An exciting opportunity for an Operations Manager in the luxury beauty sector based in Bolton. This role involves overseeing operations across various functions within the e-commerce landscape, ensuring smooth processes, and adapting to dynamic business needs. The ideal candidate will bring broad operational experience, particularly within small to medium-sized businesses in beauty and luxury retail.

Benefits

Flexible salary based on experience

Full onboarding support

Remote work flexibility

Qualifications

• Broad operational experience in e-commerce, preferably in Beauty and Luxury Retail.
• Comfortable in dynamic environments, stepping into HR and marketing tasks.
• Immediate availability preferred.

Responsibilities

• Oversee shipments, manage purchase orders, and ensure smooth retail operations.
• Handle product registrations and compliance for multiple countries.
• Collaborate with marketing and customer service teams.

Skills

Problem-solving

Adaptability

Operational experience

Hands-on experience with Shopify

Tools

Shopify

Amazon Seller Central

EDI platforms

Klaviyo

Job description

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Operations Manager - Luxury Beauty Retailer, Bolton, Greater Manchester

Client: Caramel Talent

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Overview:

An exciting opportunity has arisen for an Operations Manager to join a growing team within the luxury beauty industry. This role is integral to ensuring smooth day-to-day operations across multiple functions, requiring an all-rounder who has worked in an e-commerce brand and is comfortable wearing multiple hats.

Rather than focusing solely on logistics, this position involves overseeing general business operations, stock forecasting, retail partner management, product registrations, and stepping into other areas when needed. You’ll have the opportunity to collaborate with stakeholders across the business - both locally and internationally, including in the U.S., UK, and UAE - while building your network of clients.

The ideal candidate will have experience working in a smaller business where adaptability is key, and they will be proactive in problem-solving across operations, HR, recruitment, marketing, customer service, and compliance.

Key Responsibilities:

• Oversee and coordinate shipments from manufacturers to warehouses, without a focus on complex logistics.
• Manage retail purchase orders, delivery notes, and invoicing processes.
• Forecast demand and monitor stock levels to ensure smooth operations (deep forecasting expertise is not essential).
• Handle retailer and product registrations across multiple countries, particularly for beauty and personal care products (e.g., UAE compliance requirements).
• Support back-end management of Shopify, including updating product listings and monitoring website performance.
• Assist with recruitment and HR, ensuring smooth internal processes.
• Liaise with new retailers and onboard them efficiently, including managing documentation for larger department stores.
• Oversee Amazon Seller Central operations, ensuring smooth listing and shipment processes for UK and US markets.
• Collaborate with Marketing and Social Media teams, responding to comments or escalations when required.
• Step into customer service issues when necessary, though a dedicated customer service team is in place.
• Ensure smooth accounts and finance operations related to retail orders.
• Support compliance with international product registration processes, ensuring that products meet country-specific regulations.
• If experienced, assist in overseeing EDI platforms for order processing.

Ideal Candidate Profile:

• Broad operational experience in a small to medium-sized e-commerce business, preferably in: Beauty, Skincare, Personal Care, Wellness Products, Feminine Hygiene, Luxury Retail & Apparel, and E-commerce.
• Comfortable working in a dynamic environment where responsibilities span multiple departments.
• Hands-on experience with Shopify is required.
• Experience with Amazon Seller Central is a big plus.
• Familiarity with EDI platforms is highly desirable.
• Some knowledge of Klaviyo would be beneficial, though not essential.
• Experience managing retail partner onboarding and purchase orders.
• Strong problem-solving skills and ability to adapt to challenges.
• An all-rounder who can step into different areas such as HR, recruitment, customer service, and marketing when needed.
• Immediate availability or a maximum one-month notice period is preferred.

Salary & Benefits:

• Up to £45,000 per annum (flexible for the right candidate).
• Remote role, open to candidates anywhere in the United Kingdom.
• Immediate start preferred, with full onboarding support.