Operational Lead - Unplanned Care

Central London Community Healthcare NHS Foundation Trust; Watford; On-site; GBP 60,000 - 75,000; Full time

Job summary

Central London Community Healthcare NHS Foundation Trust is seeking an experienced healthcare professional to join our community-based services. The role requires registration as an allied health professional or nurse, with a strong background in elder care and multi-agency collaboration to support high-quality patient care.

The post emphasises leadership, change management, and the ability to drive service development within a busy Trust.

Qualifications

• Experience delivering change management programmes in service development.
• Proven leadership and management capability.
• Registered professional with current practicing credentials.

Skills

Change management

Leadership

Advanced computer literacy

Education

Degree/Master in community practice or CPD

Post-graduate management/leadership training

Clinical supervisor training

Specialist Community Practitioner/District Nursing

Tools

Electronic clinical systems

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Please see attached Job Description and Person Specification for full roles and responsibilities.

Person specification

Qualifications

Essential criteria

• Registered allied health care professional or registered nurse
• Degree/ masters level qualification relevant to community practice or Evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner/District Nursing qualification

Desirable criteria

• Post Graduate masters level modular training

Experience

Essential criteria

• Significant post-qualification experience in a relevant clinical field
• Demonstrate broad experience post registration working in a variety of core areas: o Care of Elderly o Elderly Rehab o Orthopaedics / MSK o Neurology o Respiratory o Palliative Care o Long term conditions
• In depth experience of working within multi agency / multidisciplinary team
• Experience of working with single assessment process
• Experience participating in a research or audit project and implementing full audit cycle
• Experience in mentorship role
• Experience of leading and managing a team

Desirable criteria

• Experience of managing a budget
• Experience of managing and investigating complaints
• Experience of managing and investigating serious incidents

Skills

Essential criteria

• Experience of implementing change management programmes e.g. service development
• Demonstrate advanced leadership & management skills

Desirable criteria

• Advanced computer literacy

Other

Essential criteria

• Experience of electronic clinical systems

Desirable criteria

• Experience of delivering a mobile working solution

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust