Operational Lead (Kirklees Better Outcomes Partnership)

Kirklees; Kirklees; Remote; GBP 42,000 - 60,000; Full time

Job summary

Kirklees Better Outcomes Partnership (KBOP) is seeking an Operational Lead to ensure the programme runs smoothly and delivers high‑quality support for participants. You will work with delivery partners and community services to strengthen referral pathways, support delivery and ensure insights help improve the service.

This collaborative role involves building partnerships, using data to inform decisions, and ensuring participants' voices shape how services are delivered.

Qualifications

• Experience coordinating complex programmes with multiple partners.
• Ability to translate data into actionable improvements.
• Strong customer- and community-facing skills.

Responsibilities

• Oversee referral processes across delivery partners to ensure accessibility and responsiveness.
• Lead the KBOP Hub team to ensure quick, effective responses and support.
• Build and maintain positive relationships with referring agencies and stakeholders.
• Monitor referral pathways, identify challenges and work with partners to improve engagement and flow.
• Identify opportunities to widen referral routes and strengthen links with community organisations.
• Provide operational guidance and support to delivery partners and embed quality assurance processes.
• Support learning and co-production by ensuring participants' voices shape service design and delivery.
• Represent the programme in external meetings, networks and partnership forums.
• Analyse programme data to monitor performance and inform decision-making.
• Collaborate to develop meaningful reporting for internal and external stakeholders.

Skills

Stakeholder management

Quality assurance

Data analysis

Project coordination

Partnership development

Job description

• Full time

About Kirklees Better Outcomes Partnership (KBOP)

KBOP is a mission driven social enterprise working with a partnership of expert delivery organisation to provide strengths focused floating support to vulnerable people across Kirklees. Our innovative model and commitment to working with an asset-based approach, focusing on people's strengths and aspirations, means we enable people to secure accommodation and to give them the skills required to sustain these tenancies independently over time. To ensure long term independence we seek to understand individuals' goals, ambitions and aspirations and support pathways to employment, training and education.

The project is a "Social outcomes partnership" focusing on impact and enabling people to achieve positive improvements in their lives relating to accommodation, education, employment and wellbeing. This model allows flexibility in how the service is delivered with a focus on personalisation and evolving the service delivery model over time to best enable the people we support. The role of KBOP is to drive continuous improvement across the service, set the strategy for the programme, and manage key stakeholder relationships, including with Kirklees Council, the service commissioner.

About the role

The Operational Lead plays a key role in ensuring the programme runs smoothly and delivers high-quality support for participants.

You will work closely with delivery partners and wider community services to strengthen referral pathways, support effective programme delivery, and ensure learning and insights help the programme continually improve. You will be responsible for Quality Assurance, supporting partners to continuously grow and improve their delivery and the experience of the people we support. Acting as an enabler to overcome identified challenges in delivery through relational and solution focused problem solving and collaboration with teams and wider stakeholders. You will also support the Programme Director in monitoring impact, performance and achieving programme outcomes.

This is a collaborative role that involves building strong partnerships, using data and insight to inform decisions, and ensuring participants' voices help shape how services are delivered.

Key Responsibilities

1. Referral, Engagement & Onboarding

• Oversee and support the referral processes across delivery partners to ensure they are accessible, responsive and effective.
• Oversee and lead the KBOP Hub team, ensuring quick and effective responses, allocation and support are in place.
• Build and maintain positive relationships with referring agencies and stakeholders.
• Monitor referral pathways, identify challenges and work with partners to improve engagement and flow.
• Identify opportunities to widen referral routes and strengthen links with community organisations.

2. Operational Management & Service Improvement

• Provide operational guidance and support to delivery partners.
• Identify barriers to delivery and work collaboratively to develop practical and innovative solutions.
• Support a culture of continuous learning by undertaking Quality Assurance review, sharing insights, good practice and emerging opportunities.
• Help embed co-production, ensuring participants' voices and experiences shape programme design and delivery.

3. Stakeholder & Relationship Management

• Build strong working relationships with local authorities, delivery partners and community organisations.
• Represent the programme in external meetings, networks and partnership forums.
• Encourage collaboration across partners and promote shared learning and innovation.

4. Data, Impact Management & Reporting

• Support delivery teams to use case management and data systems effectively.
• Analyse and interpret programme data to monitor performance and inform decision-making.
• Work collaboratively with the Programme Analyst and Impact Manager to develop clear and meaningful reporting for internal and external stakeholders, including commissioners and governance groups, helping to identify trends, insights and opportunities that strengthen service delivery and outcomes.

5. Quality Assurance & Compliance

• Support quality assurance processes such as case audits, observations and learning reviews.
• Promote high standards of data integrity and ensure data protection requirements are met.
• Work with delivery partners and commissioners to ensure outcomes are accurately recorded and evidenced.

6. External Relations & Community Asset Development

• Support the development of strong local networks and service pathways.
• Identify community assets and resources that can strengthen support for participants.
• Coordinate training, learning opportunities and shared development across delivery partners where needed.