Operational Lead Job

Greycoat Lumleys; Greater London; On-site; GBP 70,000 - 75,000; Full time

Job summary

Greycoat Lumleys invites a Senior Household Operations Lead to shape and oversee operations across a premier London estate. You will mentor the household team, manage performance, and drive five-star service, reporting directly to the Asset Manager with close collaboration across leadership.

Youll apply a wealth of experience in luxury settings, lead confidentially, and coordinate with contractors and service providers to maintain flawless service delivery.

Qualifications

• 8-10+ years of experience in luxury private households, estates, or five-star hospitality.
• Proven leadership and team-management capabilities in a demanding environment.
• Strong discretion and ability to maintain confidentiality across a high-profile household.

Responsibilities

• Support and mentor a multidisciplinary household team with clear KPIs and priorities.
• Oversee property care, maintenance planning, and asset inventories; manage small cap ex projects.
• Collaborate with the Asset Manager on budgets, variance analysis, and reporting.

Skills

Leadership

Stakeholder management

Discretion

Problem solving

Team management

Tools

Excel

PowerPoint

Job description

Senior Household Operations Lead

We are seeking a polished, discreet, and proactive senior operations lead with a butler background to join one of London's premier private households. Reporting directly to the Asset Manager and working alongside senior leadership, you will drive operational excellence, strategic oversight, and five-star service execution across the estate.

What You'll Do

• Support and Service: Partner with the Head of Service to support, mentor, and performance-manage a multidisciplinary household team, setting clear expectations, KPIs, and priorities.
• Property, Maintenance & Asset Care: Oversee estate inspections and preventative maintenance planning. Manage small capital improvement projects, elevate issues to the Property Manager, and safeguard household assets and inventories.
• Asset Management & Financial Support: Work closely with the Asset Manager on budgets, variance analysis, and operational reporting.
• Daily Operations: Maintain oversight across housekeeping, butler service, valet, food & beverage, childcare coordination, and external contractors to ensure seamless service delivery.
• Guest Experience & Events: Coordinate private events, family functions, and high-profile entertaining, delivering an exceptional five-star guest experience from start to finish.
• Stakeholder Liaison & Discretion: Act as a senior point of contact, anticipating visits and events while maintaining absolute confidentiality and professionalism.
• Acting Leadership: Step in as Acting Head of Service during periods of leave, absence, or increased operational demand. You will work closely with various teams and departments.

What We're Looking For

• Experience: 8-10+ years of experience in luxury private households, estates, or five-star hospitality.
• Operational Excellence: Proven experience in property care, maintenance planning, inventory management, and overseeing small capital improvement projects.
• Local Knowledge: Excellent knowledge of London, including premium restaurants, contractors, suppliers, and service providers.
• Technical & Service Expertise: Strong Food & Beverage background, with proficiency in Excel and PowerPoint for budgeting and operational reporting.
• Leadership and Team: Calm, solutions-focused, highly organised, and confident managing people in a demanding, high-performance environment. Lead by example and you consider yourself a team player as well across the wider organization.
• Flexibility: Willingness to work flexible hours to meet the needs of the household, with occasional international travel (Europe/Middle East). This role is full time, but with low periods and peak periods.

Salary - £70,000 - £75,000 gross per annum

Hours - When not in residence - Mon - Fri - 8 am - 5pm.

When the principal is in residence which is 3-4 months in total in the year, flexibility is needed and you will share shifts with the Head of Service Manager, this will include weekends.