Operational Lead

Planet Education Networks; Greater London; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operational Lead to drive strategic development and operational management. This role involves leading high-performing teams, ensuring effective delivery of accredited qualifications through a robust digital platform. You will collaborate with IT teams to enhance user experience and manage departmental budgets, ensuring value-for-money across operations. With a commitment to continuous improvement and stakeholder engagement, this position offers a unique opportunity to make a significant impact in the education sector. If you're passionate about operational excellence and digital service delivery, this role is perfect for you.

Benefits

Annual leave (5.6 weeks) + bank holidays

Company Sick Policy

Statutory Sick Pay (SSP)

Training and self-development opportunities

Grocery discounts

Cycle to work

Investing and savings opportunities

Financial wellbeing education

My Mind Pal (mental fitness)

Qualifications

• Degree or equivalent qualification in a relevant field.
• Experience in a senior operations or administrative leadership role.

Responsibilities

• Lead design and execution of operational strategies.
• Manage multidisciplinary teams and oversee performance reviews.
• Forge partnerships for programme accreditation.

Skills

Strategic Planning

Team Management

Stakeholder Engagement

Digital Service Delivery

Budget Management

Communication Skills

Project Management

Education

Degree in Business Administration

Postgraduate Qualification in Leadership

Job description

Planet Education Networks provided pay range

This range is provided by Planet Education Networks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Operational Lead

Location: On-site (Canary Wharf, London)

Job Type: Full-time, Permanent

Reports To: Director of E-Learning

Role Purpose

The Operational Lead is responsible for the strategic development, implementation, and management of the operational framework of EducateU (PEN group). The postholder will ensure effective operational delivery by leading high-performing teams, developing processes, and fostering stakeholder partnerships to support the delivery of accredited qualifications through a robust digital platform.

Key Responsibilities

Strategic Leadership

• Lead the design and execution of operational strategies to support the organisation’s short- and long-term goals.
• Establish policies, procedures, and quality assurance mechanisms to ensure efficient and compliant service delivery.
• Contribute to organisational planning, risk management, and governance.

Team Management & Development

• Recruit, train, and manage multidisciplinary teams, embedding a culture of performance, learning, and continuous improvement.
• Oversee staff performance reviews and development planning in line with organisational objectives.

Partnerships & Accreditation

• Forge strategic partnerships with chartered and professional bodies to secure programme accreditation and ensure ongoing compliance.
• Represent EducateU (PEN group) in external audits and accreditation engagements, maintaining trust and transparency with accrediting partners.

Digital Systems & User Experience

• Collaborate with web development and IT teams to deliver a seamless, user-friendly digital experience.
• Oversee backend infrastructure, data integrity, and platform performance to meet academic and administrative requirements.
• Manage departmental budgets, ensuring responsible allocation of resources and achieving value-for-money across operational activities.
• Monitor financial performance and provide regular reporting to the Director of E-Learning.

Operational Compliance

• Implement systems to monitor, evaluate, and report on operational performance against internal and external benchmarks.
• Ensure adherence to all relevant legislative, regulatory, and quality frameworks.

Qualifications

• Degree or equivalent qualification in a relevant field (e.g., Business
• Administration, Education Management) (E)
• Postgraduate qualification in a relevant field e.g. Leadership, Business,
• Education, Digital Learning or equivalent experience (D)
• Experience in a senior operations or administrative leadership role (E)
• Experience leading teams and supporting professional development (E)
• Experience in stakeholder engagement and managing accreditation
• relationships (D)
• Track record of building operational systems from the ground up (D)
• Strong understanding of digital service delivery and platform management (E)
• Proficiency in budget management and financial oversight (E)
• Strong interpersonal and communication skills (E)
• Strategic planning and project management experience (E)
• Commitment to equality, sustainability, and continuous improvement (E)
• Experience in the Higher Education or EdTech sectors (D)
• Annual leave (5.6 weeks) + bank holidays.
• Company Sick Policy
• Statutory Sick Pay (SSP)
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing education
• My Mind Pal (mental fitness)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Operations Consulting

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