Operational Hotel Duty Manager

Swindon Borough Council; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Swindon Borough Council recherche un Hotel Operational Duty Manager pour assurer le bon fonctionnement des opérations d'un hôtel. Ce rôle implique la supervision du personnel, la gestion des services aux clients et le respect des normes de sécurité. Vous participerez à une équipe dynamique, engagée dans l'amélioration continue et la satisfaction client.

Benefits

Développement personnel

Équilibre travail-vie

Environnement dynamique

Qualifications

• Expérience dans l'industrie hôtelière, hôtellerie ou supervision.
• Maîtrise de l'anglais pour communication efficace.
• Connaissance des lois sur l'alcool.

Responsibilities

• Superviser les opérations quotidiennes et le personnel.
• Gérer la conformité réglementaire et les évaluations des risques.
• Collaboration avec les équipes pour assurer des opérations transparentes.

Skills

Customer Service

Leadership

Health and Safety Knowledge

Job description

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At Swindon Borough Council, we aim to make our town the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services, better processes, and a better quality of life for everyone. Join us, and Swindon will be better with you.

Lydiard Hotel & Conference Centre is looking for an enthusiastic, reliable, and flexible Hotel Operational Duty Manager to join our professional team. You will use your previous skills to ensure daily operations run smoothly, providing a first-class experience to all users and guests.

Your next role

Responsibilities include daily operations and line supervision of front-of-house staff, guest services, alcohol license management, function room changeovers, staff rostering, liaising with colleagues and departments to ensure seamless operations across all disciplines. Your customer service skills will make you a crucial team member. With knowledge of licensing legislation, you will support the D.P.S., manage health and safety regulations and risk assessments, and support our events team with event management duties.

This role requires a commitment to weekend working, late-night shifts, and a 5 over 7 shift pattern.

Previous experience in the hotel, hospitality, or customer service industry supervision/management is essential.

Candidates must be fluent in English (as required by part 7 of the Immigration Act) for effective communication in a customer-facing role.

Your next package

Please see our offer for more details.

As an employee, you will work in a diverse and exciting environment that encourages creativity and innovation, while supporting ongoing personal development and a flexible work-life balance.

Our regeneration and transformation programmes are already underway to help Swindon thrive. You’ll be joining us at an exciting time, sharing your knowledge, influencing decisions, and driving positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon. And you’ll be proud to say it was made better with you.

Please see our page for more details.

Potential applicants are encouraged to apply even if they don’t meet 100% of the requirements. We believe individual experience, skills, and passion make all the difference, so if you meet most of the criteria, we’d love to hear from you.

Your next steps

Read the details and click the Apply button to be redirected to the Swindon Borough Council website to complete our online application. Clicking ‘Apply’ on this job site is not sufficient; you must register on the Council’s website to be considered.

As an inclusive employer, we welcome applications from diverse communities, especially disabled people and ethnic minorities. Please read our policies for more information.