Operational Excellence System & Process Engineer

HelloFresh; Banbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Management Specialist to oversee documentation and compliance with ISO 9001 standards. This role involves developing standard operating procedures, engaging with stakeholders, and driving continuous improvement initiatives. You'll be instrumental in ensuring that all operational processes meet high-quality standards while fostering a culture of safety and compliance. Join a vibrant team where your contributions will lead to tangible benefits for the organization and its customers. This is an exciting opportunity to make a significant impact in a dynamic environment, where your skills in process management and documentation will shine.

Benefits

70% off HelloFresh or Green Chef boxes

Company pension scheme

Gym membership

Bupa private medical insurance

Electric vehicle scheme

Mental health first aiders

Free breakfast in the office

Eye care scheme

Cycle to work scheme

Group Life Assurance

Qualifications

• Minimum 3 years of experience in process writing or similar role.
• Understanding of Lean and process creation is essential.

Responsibilities

• Develop SOPs to ensure consistent performance across departments.
• Identify improvement opportunities using structured methodologies.

Skills

Process Writing

Organizational Skills

Project Management

Writing and Editing

Lean Methodologies

Documentation Software Proficiency

Education

GCSE English

GCSE Maths

STEM Related Degree

Tools

Version Control Systems

Documentation Software

Job description

About The Team:

This role is responsible for overseeing the creation, revision, and maintenance of all quality management documentation, ensuring compliance with ISO 9001 standards across the Windmill Site, whilst maintaining robust version control and document management systems to ensure all materials are current and accessible. Responsible for the delivery of high-quality documentation. Ensuring that Health & Safety standards and Food Safety standards are adhered to at all times.

What You Will Be Doing:

• Process and Documentation: Develop standard operating procedures (SOPs/WBIs) to ensure consistent performance across all departments and teams.

  • Embed best practice into standard work and share across networks.
  • Review and maintain documentation to ensure compliance with ISO 9001 standards, including version control and updates.
  • Evaluate and improve departmental processes and documentation, ensuring clarity, accuracy, and compliance with relevant standards (e.g., Food Safety, Health & Safety, BRCGS).
  • Re-evaluate and document process improvements and lessons learnt when updating process documentation with stakeholders.

• Continuous Improvement and Project Management:

  • Identifying opportunities for improvement using structured methodologies like LSS. Provide updates on progress, risks, and escalations.
  • Design, monitor, and report on project KPIs, adapting them to meet business goals and advising team members on their metrics.
  • Ensure that all operational processes support the delivery of high-quality products and services to customers.

• Stakeholder Engagement and Collaboration:

  • Build and maintain strong relationships with key stakeholders ensuring alignment with senior management on current projects and achievements.
  • Collaborate across departments to resolve standardisation issues, share best practices, and drive compliance.

• Training and Development:

  • Develop and execute OpEx site strategies aligned with broader business KPIs.
  • Work strategically to ensure that work streams deliver tangible benefits to the business.

• Strategic Alignment and Execution:

  • Develop and execute Systems & Process site strategies aligned with broader business KPIs.
  • Work strategically to ensure that work streams deliver tangible benefits to the business.

Who You Are:

• GCSE English, Maths
• Minimum 3 years of experience in process writing or similar role
• Understanding of Lean and process creation
• Strong organisational and project management abilities
• Excellent writing, editing and proofreading skills
• Proficiency in documentation software and version control systems
• Lean Six Sigma Yellow Belt & STEM related degree would be a plus
• BRCGS Awareness & ISO 9001 Awareness would be a plus

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Electric vehicle scheme
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• If in the office, enjoy a free breakfast every day
• Eye care scheme
• Cycle to work scheme
• Group Life Assurance

Location: The HelloFresh Granary, Unit 3 Chalker Wy, Banbury OX16 4XD, United Kingdom

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.