Operational Controls Specialist — Data & Finance (Hybrid)

AFH Wealth Management; Bromsgrove; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Discretionary annual bonus

Health and wellbeing benefits

Professional development

Annual leave

Job summary

AFH Wealth Management, a leading UK independent financial advisory and wealth management firm, is hiring an Operational Controls Administrator on a full-time, permanent basis with hybrid working.

You will support the senior Operational Controls team to safeguard data integrity and financial accuracy through checks across client records, adviser and firm income, and new business processes, while driving continuous improvement and compliant outcomes.

Qualifications

• Experience is required within a general administration role.
• Experienced using Microsoft Word, Excel & Outlook.
• Able to use own initiative and take ownership, managing multiple priorities and meeting deadlines.
• A focused individual who thrives in a fast-paced environment with quality and professionalism.
• GCSE level A-C/5-9 in English and Maths.
• Relevant financial services qualifications (desirable).
• Experience working with financial systems such as XPLAN or similar CRM/revenue platforms (desirable).
• Ability to identify trends, anomalies, and opportunities by asking questions and exploring data.

Responsibilities

• Remuneration queries: assist with income queries and rectify data errors.
• Financial corrections: assist with calculations and raise payment requests.
• Client reallocations: update XPLAN to reflect correct revenue links and payaways following reallocations.
• Assist with the completion and recording audit results and prepare weekly/monthly reports.
• Relationship management: liaise with advisers on remuneration issues and managing expectations.
• Audit checks: weekly audit of rebroking, revenue link loading, and data cleansing activities.
• Workflow management: maintain diary management system and ensure daily tasks meet SLA.
• Identify training needs for Operational staff following data analysis.
• Suggest change recommendations for process improvements to stakeholders.
• Liaise with internal and external stakeholders by phone, letter and email.
• Manage the AFH Operational Control direct phoneline with a confident telephone manner.

Skills

Admin experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Multi-tasking

Data analysis

Education

GCSE English & Maths

Financial services qualifications (desirable)

Tools

XPLAN

CRM systems

Job description

AFH Wealth Management, a leading UK independent financial advisory and wealth management firm, is hiring an Operational Controls Administrator on a full-time, permanent basis with hybrid working.

You will support the senior Operational Controls team to safeguard data integrity and financial accuracy through checks across client records, adviser and firm income, and new business processes, while driving continuous improvement and compliant outcomes.