Operational Communications Specialist

Co-op

Scunthorpe

Hybrid

GBP 40,500 - 49,500

Full time

14 days+

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Benefits offered by this job

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Subsidised onsite gym access

Career development coaching and training

Job summary

A retail cooperative is seeking an Operational Communications Specialist to manage communications for wholesale customers. You will transform complex updates into clear messages, ensuring effective communication across various channels. The role offers up to £45,000, hybrid working, and a robust benefits package including bonuses and training.

Qualifications

Experience working in a partner-based organization.
Ability to work on tone and clarity of communications.
Experience with customer data management.

Responsibilities

Own operational communications planning and delivery.
Translate internal updates into customer communications.
Tailor messaging for different audiences.

Skills

Strong background in communications and/or operations

Excellent writing and editing skills

Understanding of audience segmentation

Ability to collaborate with partners

Experience using CMS / CRM systems

Job description

Overview

Join to apply for the Operational Communications Specialist role at Co-op

This range is provided by Co-op. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Operational Communications Specialist
Up to £45,000 plus great benefits (Work Level 6A)
This is a hybrid role, with 2 to 3 office days each week. You'll be required to work from our Scunthorpe office one day a week, and for the remaining office days you can choose to work from either our Manchester or Scunthorpe office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We\'re looking for an Operational Communications Specialist to join Co-op Wholesale as part of the Customer Experience team. Since 1977, we\'ve championed independent retailers to thrive with Nisa - and now, we\'re entering a bold new chapter as Co-op Wholesale. It\'s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.

We\'ve set up a brand-new Customer Experience team to make a real difference for our varied wholesale customer base, including independent retailers, corporate partners and national accounts. This team is all about bringing focus, speed, and creating new ways of working. Getting the right messages to the right people and making sure our customers feel understood.

What you\'ll do

In this role you\'ll lead the approach for how we communicate operational updates across our diverse set of Wholesale customers. You\'ll lead on clear, timely communications that keep our Wholesale business running smoothly. Turning complex updates from internal teams into content and communications that makes sense for everyone.

What you\'ll do (Responsibilities)

Own end-to-end planning and delivery of operational communications across trading, supply chain, compliance and service changes
Get information from internal teams and translate that into communications for the customer, making sure we prioritise urgent comms
Tailor messaging for segmented audiences across different fascia and customer types
Align operational messaging with strategic campaigns and leadership narratives
Maintain a communications framework and calendar to manage message flow and avoid overload
Monitor performance metrics and continuously improve communication effectiveness
Line manage and mentor the Operational Comms Co-ordinator
Keep up to date with any legislation changes and what that means for internal teams

This role would suit people who have

Strong background in communications and/or operations with experience working in a partner-based organisation
Excellent writing and editing skills, with the ability to work on tone and clarity of communications
An understanding of audience segmentation and message targeting
The ability to collaborate with partners especially senior leaders and cross functional teams
Experience using CMS / CRM systems to manage customer data

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

An annual bonus (based on personal and business performance)
28 days holiday (rising to 32 with service) plus bank holidays
A pension with up to 10% employer contributions
Access to a subsidised onsite gym (at our Manchester HQ)
Coaching and training to support your career development
Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment

We\'re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

Please note that we may close applications for this role early.

As part of your application, you\'ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you\'re a current Co-op colleague, this does not need to be completed.

Seniority level