Operational And Technology Platforms Lead - ITSM - CMDB - ITIL

Tria; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension

Bonus

PMI

Car allowance

Job summary

Tria is seeking a Head of Operational & Technology Platforms to lead a global IT transformation. Remote work with occasional travel to UK offices, you will shape and mature a newly established capability that supports operations and the wider technology estate across the organisation.

You will drive platform strategy, governance and roadmaps, standardise platforms and lead ITSM, ITAM, CMDB and observability efforts while managing vendors, budgets and performance.

Qualifications

• Significant experience leading enterprise platforms in complex organisations.
• Strong track record of platform transformation and standardisation.
• Experience managing platforms in asset-intensive environments with diverse teams.

Responsibilities

• Define and drive platform strategy, governance and roadmaps.
• Standardise and rationalise platforms across divisions.
• Lead ITSM, ITAM, CMDB and observability capabilities development.
• Deliver visibility of applications, assets, licences and risks.
• Manage technology vendors, budgets and platform performance.
• Build and lead the Operational & Technology Platforms team.
• Support enterprise transformation initiatives from design to live operation.

Skills

Enterprise platforms

Leadership

ITSM

ITAM

CMDB

Observability

Stakeholder mgmt

Tools

ServiceNow

ManageEngine

Job description

Head of Operational & Technology Platforms

Location: Remote - though occasional expensed travel to offices around the UK

Contract Type: Permanent

Salary: Competitive salary DOE plus an excellent benefits package including pension, bonus, PMI and car allowance

We are seeking an experienced Head of Operational & Technology Platforms to play a key role in a major global IT transformation programme. This is a leadership opportunity to shape, build and mature a newly established capability responsible for the platforms that support both business operations and the wider technology estate across a global organisation. Working closely with Infrastructure, Service Management, Cyber Security and divisional IT teams, you will ensure platforms are trusted, integrated, scalable and aligned to business objectives.

Key Responsibilities

• Define and drive platform strategy, governance and roadmaps.
• Standardise and rationalise platforms across multiple business divisions.
• Lead the development of ITSM, ITAM, CMDB and observability capabilities.
• Deliver greater visibility of applications, assets, licences and technology risks.
• Manage technology vendors, budgets and platform performance.
• Build and lead the Operational & Technology Platforms team.
• Support the delivery of enterprise-wide transformation initiatives from design through to live operation.

About You

• Significant experience leading enterprise platforms, technical teams or technology functions.
• Experience working within complex, federated or multi-business organisations.
• Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling.
• A track record of platform transformation, standardisation and continuous improvement.
• Experience managing technology platforms within engineering, industrial, manufacturing, energy, defence or other asset-intensive environments.
• Excellent stakeholder management and leadership skills.

Desirable Skills & Certifications

• ServiceNow, ManageEngine or similar ITSM platforms.
• Microsoft Intune and endpoint management technologies.
• ITIL, IAITAM, Microsoft or Agile certifications.
• Exposure to Operational Technology (OT) environments.
• Experience within engineering, maritime, defence or energy sectors.
• Eligibility for UK Security Clearance (SC).