Operational Administrator

HiQ Tyres & Autocare; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

HiQ Tyres & Autocare in Birmingham is seeking an Operations Administrator for a full-time permanent role. The position offers hybrid working and a 40-hour week, with responsibilities to support day-to-day operations and manage a fleet of mobile service vans across the UK.

You will liaise with customers and technicians, coordinate schedules, and ensure efficiency and compliance across services while maintaining accurate records and delivering high-quality service to fleets.

Qualifications

• Experience in motor trade, servicing or tyres is essential.
• Strong organisational and time management skills.
• Proficient in MS Office and office management tools.
• Excellent written and verbal communication.
• Ability to work independently in a fast-paced environment.
• Attention to detail and accurate record-keeping.
• 1Link experience is essential to the role.

Responsibilities

• Oversee and schedule up to 4 mobile service vans and up to 30 jobs per day.
• Receive job orders and plan work at customer premises.
• Order tyres, parts and materials for daily work.
• Coordinate with vehicle technicians to ensure efficient job completion.

Skills

Organisation

Time management

Communication

Independent worker

Record-keeping

Tyres industry knowledge

Tools

MS Office

Office management tools

Job description

HiQ Tyres & Autocare has an exciting opportunity for an Operations Administrator to join the team in our Birmingham Office. The role is offered on a full-time permanent basis, Monday – Friday 40 hours per week, hybrid working, paying National Minimum Wage.

The role is to support day-to-day operations and manage a fleet of busy mobile service vans, ensuring smooth operations for customers with large fleet of cars and vans across the UK. You will work closely with the customer, liaise with vehicle technicians, and handle various operational tasks to ensure efficiency and compliance across all services.

What You’ll Do

Mobile Service Van Management

• Oversee up to 4 mobile service vans, scheduling up to 30 jobs a day, including tyre replacements, servicing, and repairs.
• Receive job orders from the customer and plan work at their premises.
• Order necessary tyres, parts, and materials for each day’s work.
• Coordinate with vehicle technicians to ensure jobs are completed efficiently.

What You’ll Need

• Essential strong knowledge of motor trade, servicing, and tyres.
• Excellent organisational and time management skills to manage multiple tasks and jobs.
• Proficient in MS Office and other office management tools.
• Strong communication abilities, both written and verbal.
• Ability to work independently and manage high-volume tasks in a fast-paced environment.
• Attention to detail and accuracy in record-keeping.
• 1Link experience is essential to the role.

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