Assistant Centre Manager

HiQ Tyres and Autocare; Birmingham; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped monthly bonus structure

Training courses for EV & Hybrid, MOT?

REACT Training

Company Sick Pay

Refer a friend scheme

Descripción de la vacante

HiQ Tyres & Autocare in Erdington is seeking an Assistant Centre Manager to lead the team, drive sales, and uphold top customer service in a busy fast-fit setting. This is a full-time role, Monday–Friday 8:30am–5:30pm with a half-day Saturday finish, with pay depending on experience.

You will hold MOT certificate class 4+, have MOT testing and mechanic experience, and at least two years in a supervisory retail role. You’ll oversee costs, margins and safety while guiding the team to meet KPIs.

Formación

• MOT certification class 4 or above.
• MOT Testing and Mechanic experience.
• Retail experience with at least 2 years in a supervisory role.
• Strong focus on customer service and sales performance.

Responsabilidades

• Lead and train the team to deliver excellent customer service.
• Maximise profit and turnover and manage costs with the store manager.
• Carry out MOT inspections to defined standards.
• Plan merchandising activity and stock management routines.
• Build relationships with customers and local traders; ensure health and safety policies.

Conocimientos

Customer service

Team leadership

MOT certification

Sales improvement

Relationship building

Hands-on tools

Descripción del empleo

HiQ Tyres & Autocare has an exciting new opportunity for an Assistant Centre Manager to join the team in our Erdington Centre. The role is offered on a full-time permanent basis, Monday - Friday 8:30am - 5:30pm - half a day finish on a Saturday, with salary depending on experience.

What you will be doing as an Assistant Centre Manager:

• Leading and training the team to provide excellent customer service
• Ensuring the team is effective and productive
• Working with the team, peers, and store manager to improve the business
• Maximising profit and turnover
• Assist the store's manager with costs, margins and cash collection
• Planning to deliver KPIs and empowering the team to deliver
• Planning key merchandising activity in a timely manner and ensuring stock management routines are in place
• Building relationships with customers and local traders
• Proactive interactions with customers
• Supporting the store manager to ensure all store colleagues are adhering to health and safety policies and procedures
• Carry out MOT inspection to defined standards
• To carry out administration duties as required within the store.
• To undertake any additional duties (within reason) for the efficient running of the Store.

What you will need:

• MOT certification class 4 or above
• MOT Testing and Mechanic experience
• Experience within the retail sector with a minimum of 2 years' supervisory experience
• Passionate about improving performance and sales, and delivering a high standard of customer service
• Able to build positive and effective professional relationships
• Experience within a in a fast-fit car centre or a recognised vehicle franchise dealership.
• Strong mechanical knowledge with hands-on experience using hand tools and power tools.

Benefits for working with us:

• Uncapped monthly bonus structure.
• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
• Company Sick Pay.
• Refer a friend scheme.

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.

#MP