Operational Account Administrator

BCA; Bedford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Company Pension Scheme

Cycle to work scheme

Employee Assistance Programme

Enhanced maternity, paternity, and adp

Mental Health First Aiders

BCA Rewards

Job summary

BCA is seeking an Operational Account Administrator to join our Online Operations Team. The role, based in Peterborough or Bedford, offers a permanent, full-time position with a salary of £27,684.80 per year. Working hours are 8.30am – 5.30pm, Monday to Friday.

You will register vehicles, manage service histories, and ensure documentation and digital assets meet high quality standards. Reporting to the Operational Account Manager, you’ll collaborate with multiple stakeholders to meet KPIs,

Qualifications

• Excellent attention to detail
• Ability to prioritise workload
• Knowledge of Microsoft Office – including Excel and PowerPoint
• Knowledge of DTR & ACS Reporting
• Action and customer focused
• Team Player
• Experience in a fast pacedoffice environment

Responsibilities

• Update systems by registering new vehicles including all service history and prepare any relevant documents for auction purposes
• Responsible for the creation of digital assets to the highest quality and accuracy in relation to documentation and vehicle specification within s specified timelines
• High qualitydata input and accuracy in relation to documentation and vehicle details
• Working alongside the team to ensure KPI’s are met
• Checking of imaging and quality standards
• Take on other responsibilities outside of normal role asrequired

Skills

Attention to detail

Prioritise workload

Microsoft Office (Excel, PowerPoint)

DTR Reporting

ACS Reporting

Customer focused

Team player

Fast paced office experience

Tools

Microsoft Office

DTR Reporting

ACS Reporting

Job description

Job Title: Operational Account Administrator
Salary: £27684.80
Location: Peterborough or Bedford
Working Hours: Monday to Friday 8.30am – 5.30pm
Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Purpose of the role:

Reporting to the Operational Account Manager, you will provide a comprehensive and reliable administration service to the Online Operations Team, by completing set daily tasks and to ensure all work and assigned tasks are completed to the required standard in accordance with current service level agreements and defined KPIs. This role hasa high levelof internal customercontact,and it is key that all stakeholder relationships are smooth runningand efficient.

Role Accountabilities:

• Update systems by registering new vehicles including all service history and prepare any relevant documents for auction purposes
• Responsible for the creation of digital assets to the highest quality and accuracy in relation to documentation and vehicle specification within s specified timelines
• High qualitydata input and accuracy in relation to documentation and vehicle details
• Working alongside the team to ensure KPI’s are met
• Checking of imaging and quality standards
• Take on other responsibilities outside of normal role asrequired

Technical skills:

• Excellent attention to detail
• Ability to prioritise workload
• Knowledge of Microsoft Office– including Excel andPowerpoint
• Knowledge of DTR & ACS Reporting
• Action and customer focused
• Team Player
• Experience in a fast pacedoffice environment

Stakeholder Engagement:

• OAM’s – as your direct Line Manager, you will be expected to keep open, honest and in frequent communication with your appointed OAM to ensure setobjectivesare met and duties are performed to the best of your ability. You will also discuss future progression and any training/job enrichment opportunities that may arise
• OAE’s – work with the OAE Team to ensure all pre-sale administration is completed accurately and ina timelyfashionin accordance withCustomer SLA’s
• Branch Operations Teams – communicate with the Centre Teams as/whenrequiredto ensure all vehicle detail information is completed accurately andin atimelymanner.Communicate effectivelyany requirements for further action.
• Online Administration – ensure pre-sale reports and other relevant information is relayed and communicated to Online Admin teams to ensure Lotting and sale downloads can be completed as soon as possible to ensure maximum marketing and sale visibility to buyers
• Sales Program Team – communicate any relevant details around sales to the Program Team to ensureall departments are aligned

Knowledge and Experience:

• Ability todemonstratehigh level communication skills
• Experience of working as part of a larger team

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.