Onsite Technical Analyst

The Channel Recruiter Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment company is seeking an Onsite Technical Analyst for a helpdesk role in the Canary Wharf area. The position requires strong experience in onsite technical support, with a focus on customer interaction and technical query resolution. Ideal candidates will possess expertise in ITSM tools and a proactive approach to troubleshooting.

Benefits

25 days holiday

Pension

Private medical insurance

Qualifications

• At least 12 months experience in a technical helpdesk role.
• Competent and able to work independently.
• Knowledge of ITSM tools essential.

Responsibilities

• Deal with all customer walk-ups for IT issues.
• Log incidents and resolve problems per service level agreements.
• Manage all other helpdesk technical incidents.

Skills

On-site Technical Support

1st Line IT Support

Customer Service

Technical Analysis

Tools

Ivanti

Service Now

ITSM tools

Job description

Benefits: 25 days holiday, pension, private medical and more

Do you have strong onsite IT support experience? Have you worked within a service desk environment and looking to join a reputable company?

If you answered yes to any of the above, we may have the role for you!

We are currently looking for an Onsite Technical Analyst to support within an onsite helpdesk environment to deal with all incoming IT related queries and being onsite for walk over queries also.

LOCATION: London – Canary Wharf area

JOB SPECIFICATION: Onsite Technical Analyst

This role is based at one of our customer sites, working as the first point of contact for all incidents and requests. You will be dealing with all walk-up related issues from our customers and also acting as a stand-alone helpdesk analyst for all and email requests.

Your main duties will be the following: Onsite Technical Analyst

• Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site.
• Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements.
• Taking full ownership of all other helpdesk technical incidents received by or email.

REQUIREMENTS: On-site Technical Analyst

• You will have at least 12 months experience within a technical role, specifically on a helpdesk.
• As a stand-alone role, you will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site.
• Experience with an ITSM tools, Ivanti or Service Now.

KEYWORDS: On-site Technical Support, On-site Technical Analyst, 1 st Line IT Support, 1 st Line, 1 st Line Helpdesk, 1 st Line Technical Support, Technical Analyst, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools

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Created on 27/06/2025 by TN United Kingdom