Onsite Service Engineer

Apogee; Bath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced DBS

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Free flu vaccinations

Staff Reward Scheme

Job summary

Apogee is seeking an Onsite Service Engineer to maintain and support cutting-edge print and IT devices at client sites. You will diagnose, repair, and monitor equipment, train clients, and collaborate with client teams to meet SLAs.

The role requires strong MFD printer expertise, excellent customer service, and a proactive, results-driven mindset. Onsite, five days a week with a 1-hour lunch break.

Qualifications

• Prior experience as an engineer specialising in MFD printers is essential.
• Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face.
• Proven ability to understand technical faults and use problem-solving techniques to resolve.
• Experience of Apogee products, processes, and support tools.
• Proven knowledge and experience of basic networking, scanning, and general IT.
• Experience of resolving software issues.
• Ability to follow both verbal and written instructions, and to follow procedures and processes.
• Sense of urgency when required to enable fast working to successfully meet deadlines.
• Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role.
• Ability to organize workload to ensure maximum output while meeting customer requirements.
• Proven ability to self-motivate and work either as part of an effective team or unsupervised.
• Results-oriented with an excellent record of success.
• Able to logically examine and interpret information from different sources to develop a course of action.
• Flexible approach to work and an ability to embrace change.

Responsibilities

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

Skills

MFD printers

Customer service

Problem solving

Networking basics

IT literacy

Time management

Teamwork / self-motivation

Ability to follow instructions

Tools

Apogee support tools

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

JOB DETAILS

As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting‑edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities:

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This is onsite 5 days per week.

SKILLS AND EXPERIENCE REQUIRED

Prior experience as an engineer specialising in MFD printers is essential

Proven ability to deal with clients in a professional and courteous manner, both remotely and face‑to‑face

Proven ability to understand technical faults and use problem‑solving techniques to resolve

Experience of Apogee products, processes, and support tools

Proven knowledge and experience of basic networking, scanning, and general IT

Experience of resolving software issues

Ability to follow both verbal and written instructions, and to follow procedures and processes

Sense of urgency when required to enable fast working to successfully meet deadlines

Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role

Ability to organize workload to ensure maximum output is achieved whilst meeting customer requirements

Proven ability to self‑motivate and work either as part of an effective team or unsupervised

Results‑oriented with an excellent record of success

Able to logically examine and interpret information from different sources to develop a course of action

Flexible approach to work and an ability to embrace change

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.

Ready for a fresh start but feeling nervous after time out of work? You’re not alone — the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, you’ll also find useful resources and guidance on our careers page to support you.