Onsite Service Engineer

Apogee Corporation*; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Cycle2work scheme

Eye care voucher scheme

Employee assistance programme

Job summary

Apogee Corporation is seeking an Onsite Service Engineer to be the first point of contact for maintaining and supporting cutting-edge print and IT devices at client sites. You will diagnose issues, repair devices and provide ownership of service delivery to ensure smooth operations and high customer satisfaction.

The role requires experience with MFD printers, strong client-facing skills, and the ability to work independently as well as within a team.

Qualifications

• Prior experience as an engineer specialising in MFD printers is essential.
• Proven ability to deal with clients professionally, remotely and face-to-face.
• Proven ability to understand technical faults and use problem-solving techniques to resolve them.
• Experience with Apogee products, processes and support tools.
• Knowledge of basic networking, scanning and general IT.

Responsibilities

• Diagnose and repair devices to minimise downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, plus data security protocols.

Skills

MFD printers

Customer service

Problem solving

Apogee products

Networking basics

Software troubleshooting

Communication

Time management

Driving licence

Job description

Job Description

ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

SKILLS AND EXPERIENCE REQUIRED

• Prior experience as an engineer specialising in MFD printers is essential

• Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face

• Proven ability to understand technical faults and use problem-solving techniques to resolve

• Experience of Apogee products, processes, and support tools

• Proven knowledge and experience of basic networking, scanning, and general IT

• Experience of resolving software issues

• Ability to follow both verbal and written instructions, and to follow procedures and processes

• Sense of urgency when required to enable fast working to successfully meet deadlines

• Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role

• Ability to organize workload to ensure maximum output is achieved whilst meeting customer requirements

• Proven ability to self-motivate and work either as part of an effective team or unsupervised

• Results-oriented with an excellent record of success

• Able to logically examine and interpret information from different sources to develop a course of action

• Flexible approach to work and an ability to embrace change

• Full, clean driving licence

ENHANCED DBS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

SC CLEARANCE

For this role, you will be required to obtain SC Clearance -which includes a basic criminal record check. See these links for more information National security vetting: clearance levels - GOV.UKand SC - Guidance Pack for Applicants - GOV.UK

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

WHY JOIN APOGEE

At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation.

Ready for a fresh start but feeling nervous after time out of work? Youre not alone the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, youll also find useful resources and guidance on our careers page to support you.