Onsite Printer Maintenance Assistant

Apogee Corporation; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Onsite Service Assistant to support and maintain print devices at client locations. This role is crucial for ensuring operational excellence through remote monitoring and incident management. With a focus on client satisfaction, you will be responsible for monitoring devices, responding to service requests, and managing consumables. Join a progressive organization that values diversity and encourages innovation while offering a supportive environment for your career development. If you're looking to make a meaningful impact in a dynamic setting, this opportunity is perfect for you.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

2 paid days off for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Qualifications

• Professional client interaction and technical troubleshooting skills required.
• Ability to manage multiple tasks under pressure with attention to detail.

Responsibilities

• Monitor print devices and respond to service requests promptly.
• Manage toner and consumable replenishment effectively.

Skills

Client Interaction Skills

Technical Troubleshooting

Problem-Solving Abilities

Attention to Detail

MS Office Proficiency

Adaptability

Tools

Remote Monitoring Software

Incident Management Applications

Job description

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market-leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Job Summary

As part of Apogee’s Managed Print Service, the Onsite Service Assistant supports and maintains print devices at our client's location. This role utilises remote monitoring software and incident management applications to ensure operational excellence.

Key Responsibilities:

1. Monitor print devices using remote software and floor-walking.
2. Respond to service requests and maintain business equipment per SLAs.
3. Escalate issues promptly when necessary.
4. Ensure cleanliness, updated service labels, and proper functioning of client devices.
5. Manage toner, paper, and consumable replenishment.
6. Report activity and device performance to Area Service Manager.
7. Assist with device installations, moves, and maintenance of records.

A typical working pattern is Monday to Friday, 08:30 to 17:00, with a one-hour lunch break. This role is based in Newcastle-upon-Tyne (NE1) 5 days per week, with no remote working.

Flexibility:

We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy – no need to repeat your entire CV, we promise!

Experience and Skills Required

• Professional and courteous client interaction skills.
• Technical troubleshooting and problem-solving abilities.
• Ability to follow instructions, procedures, and meet deadlines.
• Manage multiple tasks under pressure with attention to detail.
• Self-motivated team player capable of working independently.
• Customer-centric with proficiency in MS Office; IT knowledge preferred.
• Flexible, adaptable to change, and proactive in approach.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.