Onsite Printer Maintenance Assistant

Anytime; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a dedicated Onsite Printer Maintenance Assistant to support print devices at client locations. This entry-level role involves monitoring equipment, responding to service requests, and ensuring operational excellence. You'll work Monday to Friday, with a focus on maintaining business equipment and managing consumables. If you're looking for a position that values work-life balance and encourages flexibility, this opportunity is ideal for you. Join a supportive team and contribute to enhancing service delivery in a dynamic environment.

Qualifications

• Experience in monitoring and maintaining print devices.
• Ability to respond to service requests and manage consumables.

Responsibilities

• Monitor print devices and respond to service requests.
• Ensure cleanliness and proper functioning of client devices.

Skills

Remote Monitoring Software

Incident Management Applications

Customer Service

Job description

Anytime Newcastle Upon Tyne, England, United Kingdom

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Location: Newcastle Upon Tyne, England, United Kingdom

Posted: 1 week ago | Be among the first 25 applicants

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As part of Apogee's Managed Print Service, the Onsite Service Assistant supports and maintains print devices at our client's location. This role utilizes remote monitoring software and incident management applications to ensure operational excellence.

Key Responsibilities

1. Monitor print devices using remote software and perform floor-walking.
2. Respond to service requests and maintain business equipment according to SLAs.
3. Escalate issues promptly when necessary.
4. Ensure cleanliness, updated service labels, and proper functioning of client devices.
5. Manage toner, paper, and consumable replenishment.
6. Report activity and device performance to the Area Service Manager.
7. Assist with device installations, moves, and maintenance of records.

Working hours are Monday to Friday, 08:30 to 17:00, with a one-hour lunch break. This role is based at the work location with no remote working option.

Flexibility

We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary expectations section of your application so we can discuss it early in the process.

Note: Apogee reserves the right to close this advertisement or withdraw the role at any time depending on application volume or recruitment needs. We encourage interested candidates to apply promptly to avoid disappointment.

Application Process

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Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Specialty Trade Contractors

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